Location: Kempton Park
Time Type: Full Time

Main Purpose of the Role

Take this career-defining opportunity to gain full ownership of a global, customer-facing digital platform within the world’s largest logistics and transport company.

In this role, you will shape and execute the multi-year vision for our customer self-service portal used across air and ocean freight as you operate at the intersection of commercial, operations, and technology.

Join us to drive our digital transformation and deliver measurable business impact at scale, collaborating across global and regional teams in our matrix organization.

Tertiary Qualification

• Degree in Business, Engineering, Information Systems, or a related field.

Computer Literacy Level

• Advanced MS Word, Excel, PowerPoint & Outlook

Job Related Requirements

• 5 - 8 years experience in product management, digital transformation, or technology leadership within freight forwarding, logistics, or supply chain.
• Proven experience leading a customer-facing self-service portal or digital platform product in a B2B or logistics context.
• Proven delivery of large-scale digital products from discovery to production and adoption.
• Strong understanding of air freight and ocean freight operations.
• Knowledge of shipment workflows, documentation (AWB, BL, customs), pricing/rating, and carrier. relationships.
• Experience working within a matrix organization across enterprise, divisional, and regional teams
• Excellent stakeholder management skills.
• Strong executive communication skills
• Strong commercial acumen.
• Ability to build business cases, manage budgets, and articulate product value financially.

Added advantages for the Role

• Experience working at the intersection of commercial, operational, and technology functions.
• Experience defining and governing divisional API strategies.
• Experience benchmarking digital platforms against freight forwarding competitors and adjacent logistics platforms.

Duties & Responsibilities

• Lead a product squad of junior and senior product managers.
• Drive the divisional vision and own the roadmap for the customer-facing self-service portal.
• Ensure the platform and underlying services deliver measurable value to customers, commercial teams, and operational stakeholders.
• Act as the primary business liaison bridging Air & Sea commercial leadership, operations, technology, and global digital teams.
• Be fully accountable for the portal strategy, business objectives, product definition, delivery, and continuous improvement.
• Own the supporting services architecture across air and ocean freight products.
• Own the end-to-end portal customer experience, including onboarding, authentication, quote requests, booking, shipment visibility, exception notifications, document retrieval, reporting, and analytics.
• Translate business objectives, customer insights, and market trends into a prioritized, outcome-driven product backlog.
• Align with enterprise product teams to ensure effective delivery.
• Define OKRs and KPIs, report on portal performance, and benchmark capabilities against global freight forwarding competitors and adjacent logistics platforms.
• Define portal requirements and user experience standards for customers, suppliers, and freight intermediaries.
• Prioritize features based on user research and commercial impact.
• Drive improvements in portal adoption, self-service utilisation, and customer satisfaction across key segments.
• Ensure seamless downstream operational integration and upstream commercial integration via microservices APIs.
• Define the divisional API strategy with Solution Architecture and IT, ensuring microservices are scalable, reusable, and resilient.

Other Duties

• Support broader divisional and group digital transformation initiatives.
• Participate in governance forums and strategic planning related to digital platforms and customer experience.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.