Location: Kempton Park
Job Posting Title: Supervisor, Operations, Contract Logistics
Time Type: Full Time

Minimum Requirements

• Grade 12
• Intermediate Computer literacy level in MS Word, Excel, PowerPoint and Outlook
• Minimum of 2 years knowledge of WMS Cargo Write or any similar WMS Experience

Job Related Requirements

• Minimum 2 Years’ experience as Team Leader or similar in a warehouse environment.
• Experience in stock control and management.
• Knowledge of inbound, returns processes, and workflows.
• Ability to investigate and troubleshoot stock discrepancies.
• Experience leading a team of 20 or more people.

Skills & Competencies:

• Strong skills in Planning, Organizing, Leading, Controlling, and Monitoring.
• Good communication skills with the ability to communicate effectively at all levels within the company.
• Strong attention to detail and commitment to maintaining a high standard of work.
• Ability to meet and manage internal and personal KPIs, ensuring compliance with policies, regulations, and work instructions.
• Ability to plan, prepare, and execute daily workloads and distribute tasks to team members.
• Ability to retrieve and compile data for reports related to performance management, progress tracking, and investigations.

Compliance & Safety:

• Ensure full site compliance with DSV policies, regulations, work instructions, and workloads.
• Knowledge and adherence to SHERQ (Safety, Health, Environment, Risk & Quality) processes, including internal measurements, audits, and risk mitigation.
• Ability to cope with stress and work effectively under constant pressure.
• Ability to work extended or after hours if required by operations.

Industrial Relations:

• Ability to lead, train, and manage performance of all subordinates to ensure high morale, productivity, and retention.

Additional Attributes:

• Good interpersonal skills with the ability to build and maintain positive working relationships.
• A good understanding of inventory management principles.
• Strong problem-solving and troubleshooting abilities.

Added Advantages for this role

• Good people and leadership skills
• Strong problem solving and Analytical skills
• Must be able to work under pressure
• Must have good time management skills
• Analytical skill to plan out the day ahead and the next
• Ability to revise and draft new work instructions/SOP or flow chart
• Retail Knowledge specifically in the apparel and footwear environment

Main purpose of the role

This role will be responsible for the leading and control of a Retail operations at DSV Park, Plumbago Distribution Centre.

Duties and Responsibilities

• Daily Tasks – Outbound
• Oversee Outbound Operations: Ensure all client orders are processed accurately and dispatched on time according to customer requirements.
• Daily Reporting to Management: Provide updates on outbound order status, stock levels, order accuracy, dispatch times, and any fulfillment issues.
• Monitor and Report on Attendance of Staff: Ensure adequate staffing levels in Outbound to meet daily fulfillment targets.
• Conduct Hourly Floor Walks: Ensure compliance with health and safety regulations and monitor outbound workflows (picking, packing, loading).
• Drive the Team to Meet Daily Outbound Targets: Ensure the team meets daily KPIs relating to picking speed, packing accuracy, dispatch timings, and quality standards.
• Ensure 5S Compliance: Maintain cleanliness and organization in Outbound areas (picking aisles, packing stations, loading bays).
• Ensure Adherence to SPQRCE: Monitor outbound processes for accuracy and consistency, ensuring all standards and procedures are followed.
• Reward Good Behavior: Recognize top performers who meet or exceed outbound targets; implement “employee of the month” recognition when applicable.
• Manage Disciplinary Action: Address performance or behavioral issues related to outbound tasks such as picking errors, delays, or non-compliance with procedures.
• Keep Management Informed: Report daily on any challenges affecting outbound operations, such as order backlogs, stock shortages, or system issues.
• Assist in Physical Operations: Step in when necessary to support outbound picking, packing, or loading activities and assist in resolving operational bottlenecks.
• Maintain Team Motivation: Ensure the team remains focused on achieving high-quality outbound service while maintaining strong morale.
• Weekly Tasks – Outbound
• Create and Maintain Outbound Reports: Generate weekly reports on KPIs such as picking accuracy, dispatch times, order turnaround, and returns, and present findings to management.
• Investigate and Complete CAPA Documents: Investigate discrepancies, picking errors, dispatch issues, and stock variances, and implement corrective and preventative actions.
• Implement Continuous Improvement Initiatives: Review outbound processes with the team and introduce enhancements to improve efficiency, accuracy, and service delivery.
• Conduct Weekly Staff Meetings: Discuss weekly performance, address operational issues, review targets, 
• and plan improvement strategies.
• Oversee Special Projects: Manage outbound-related projects such as process optimization, new client requirements, or layout improvements.
• Conflict Management: Address and resolve conflicts within the team related to workload, performance, or process issues.
• Hold Meetings with Warehouse Staff: Collaborate with warehouse personnel to ensure alignment between outbound operations and overall warehouse objectives.
• Evaluate Team Performance: Assess and provide feedback on staff performance in meeting outbound KPIs and service expectations.
• Monthly Tasks – Outbound
• Ensure HSE Compliance: Confirm that all health and safety standards are met in outbound areas (ergonomics, safe handling of goods, equipment operation, etc.).
• Monitor Client KPIs: Review client-specific performance metrics (dispatch accuracy, delivery turnaround times, load quality) and ensure full compliance.
• Track and Review Outbound Performance: Analyze monthly data on order fulfillment efficiency, stock movements, returns, and customer feedback to identify performance trends and improvement opportunities.
• Review and Recognize Top Performers: Identify and reward employees who consistently contribute to the success of outbound operations.
• Review and Update Improvement Initiatives: Evaluate the effectiveness of ongoing changes or improvement projects and plan next steps for operational enhancements.
• Compliance Check: Ensure adherence to internal policies, SOPs, work instructions, and client requirements across all outbound processes.
• Assist with Training and Development: Conduct or coordinate training to ensure team members stay updated on outbound procedures, systems, and best practices.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.