Location: Kempton Park
Job Posting Title: Team Leader, Contract Logistics
Time Type: Full Time

Minimum Requirements

Grade 12

Cargowrite experience

Proficient in Microsoft Office Suite (Intermediate level).

Knowledge of Warehouse Management Systems (WMS).

3 years' experience in a warehouse environment.

Experience in stock control and management.

Knowledge of inbound, returns processes, and workflows.

Ability to investigate and troubleshoot stock discrepancies.

Job Related Requirements

Skills & Competencies:
Strong skills in Planning, Organizing, Leading, Controlling, and Monitoring.
Good communication skills with the ability to communicate effectively at all levels within the company.

Strong attention to detail and commitment to maintaining a high standard of work.
Ability to meet and manage internal and personal KPIs, ensuring compliance with policies, regulations, and work instructions.
Ability to plan, prepare, and execute daily workloads and distribute tasks to team members.
Ability to retrieve and compile data for reports related to performance management, progress tracking, and investigations.
Compliance & Safety:
Ensure full site compliance with DSV policies, regulations, work instructions, and workloads.
Knowledge and adherence to SHERQ (Safety, Health, Environment, Risk & Quality) processes, including internal measurements, audits, and risk mitigation.
Ability to cope with stress and work effectively under constant pressure.
Ability to work extended or after hours if required by operations.

Industrial Relations:
Ability to lead, train, and manage performance of all subordinates to ensure high morale, productivity, and retention.
Additional Attributes:
Good interpersonal skills with the ability to build and maintain positive working relationships.
A good understanding of inventory management principles.
Strong problem-solving and troubleshooting abilities.

Main purpose of the role

This role will be responsible for the leading and control of an operation at DSV Park, Plumbago Distribution Centre.

Duties and Responsibilities

Daily Tasks:
•Oversee VAS Outbound Operations: Ensure that all client orders are processed accurately and shipped on time according to customer requirements.
•Daily Reporting to Management: Provide updates on VAS order status, stock levels, order accuracy, and any fulfillment issues.
•Monitor and Report on Attendance of Staff: Ensure adequate staffing for VAS operations to meet daily fulfillment targets.

•Conduct Hourly Floor Walks: Ensure compliance with health and safety regulations and monitor VAS workflows (picking, packing, shipping).
•Drive the Team to Meet Daily VAS Targets: Ensure the team is on track to meet daily KPIs related to order fulfillment speed, accuracy, and quality.
•Ensure 5S Compliance: Maintain cleanliness and organization in VAS areas (picking stations, packing zones).
•Ensure Adherence to SPQRCE: Monitor processes for accuracy and consistency, ensuring VAS operations meet company standards.
•Reward Good Behavior: Recognize top performers for meeting or exceeding VAS targets, and implement "employee of the month" rewards when applicable.
•Manage Disciplinary Action: Address any performance or behavior issues related to VAS tasks such as picking errors, delays, or non-compliance with processes.
•Keep Management Informed: Report daily on any challenges impacting VAS operations, such as order discrepancies or inventory shortages.
•Assist in Physical Operations: Step in when necessary to support VAS order fulfillment or resolve operational challenges.
•Maintain Team Motivation: Ensure that the team stays focused on delivering high-quality service to customers while maintaining morale.

Weekly Tasks:
•Create and Maintain VAS Reports: Generate weekly reports on KPIs, such as order accuracy, on-time delivery, and returns, and present them to management.
•Investigate and Complete CAPA Documents: Investigate any discrepancies, errors, or quality issues in VAS processes (e.g., wrong shipments, stock discrepancies) and implement corrective actions.
•Implement Continuous Improvement Initiatives: Review VAS processes with the team and implement changes to improve efficiency, reduce errors, and enhance service.
•Conduct Weekly Staff Meetings: Discuss weekly targets, review performance, address issues, and plan improvements with the team.
•Oversee Special Projects: Manage any special VAS-related projects, such as process optimization or new client requirements.
•Conflict Management: Address and resolve conflicts within the team, particularly related to order fulfillment, workload distribution, or performance issues.
•Hold Meetings with Warehouse Staff: Communicate with warehouse staff to ensure the alignment of VAS goals with overall operations and provide updates on any changes or improvements.
•Evaluate Team Performance: Provide feedback and assess performance related to meeting weekly VAS targets and customer satisfaction.

Monthly Tasks:
•Ensure HSE Compliance: Ensure that all health and safety regulations are met in the VAS areas (including safe handling of goods, ergonomics for staff, etc.).
•Monitor Client KPIs: Review the performance metrics for each client (order accuracy, delivery times, etc.) and ensure compliance with their requirements.
•Track and Review VAS Performance: Analyze monthly data on order fulfillment, returns, stock levels, and customer feedback to identify areas for improvement.
•Review and Recognize Top Performers: Identify and reward high performers based on their contribution to VAS operations and meeting customer satisfaction goals.
•Review and Update Improvement Initiatives: Assess the effectiveness of continuous improvement initiatives in VAS and plan the next steps for operational enhancements.
•Compliance Check: Ensure that all internal policies, regulations, and work instructions are being adhered to in the VAS process.
•Assist with Training and Development: Conduct or coordinate training sessions to ensure team members are up-to-date on VAS processes, technology, and best practices.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.