Job Req Number:  107767
Time Type: Full Time

 At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Job Summary:

The One Source Customer Service Specialist plays a critical role in ensuring seamless operations and customer satisfaction within the organization. This multifaceted position encompasses responsibilities from both the Order Management and Data Integrity teams. The Specialist is responsible for managing all aspects of the order process, including communication, order processing, issue resolution, and performance tracking, with a focus on meeting or exceeding client expectations. Simultaneously, the Specialist oversees the coordination and maintenance of the quote process, ensuring accuracy in data input, identifying errors, and collaborating with internal teams for timely resolution. Precision in both order and quotation data is essential for maintaining operational efficiency. Additionally, the role involves providing support for supply chain analytics to optimize overall performance.

Essential Duties and Responsibilities:

- Works collaboratively with the Global One Source team, both domestically and internationally, to develop a comprehensive understanding of client business needs.

    - Supports and adheres to One Source Policies & Practices.

    - Coordinates the customer's order and request for quotation for internal processing.

    - Utilizes, understands, and maintains all customer-required web interfaces related to both order and quotation processes.

    - Validates the completeness and reasonableness of customer-provided data for both orders and quotations.

    - Initiates the internal processing of orders and sourcing through the respective processes.

     - Generates Customer Quotations and communicates them to customers according to their requirements.

    - Maintains the validity of tools within the ERP system.

    - Acts as the primary point of contact for customer requests, status updates, and pricing discussions.

    - Manages the day-to-day business relationship with customers, serving as the interface between customers and operations.

    - Responsible for customer pricing, including utilizing the quotation process and considering customer-specific rules to develop pricing within the ERP system.

    - Coordinates quoting strategy with the Purchasing Team through analytics comparing quote expiration and historic purchase order activity.

    - Manages Sales Order status to ensure timely release of corresponding Purchase Orders.

    - Identifies and communicates discrepancies between POs and Customer Quotes to clients and ensures resolution.

    - Ensures due date commitments are aligned between internal POs, SOs, and client POs.

    - Monitors SO due date reports to ensure planned shipments and escalates any late shipments.

    - Coordinates One Source shipping schedules and manages customer requests to cancel orders or expedite critical orders.

    - Monitors change management to understand causes and assists the Customer Service Data Integrity Team with the approval process when necessary.

    - Manages receiving exceptions and customer invoice mismatches, identifying root causes and implementing solutions.

    - Runs reports from the ERP system, exports to Excel, and analyzes data accordingly.

    - Supports KPI management and reporting.

    - Works in a team environment, requiring interaction with Managers and other functional areas.

    - Guides new hires and interns during their training process.

Other Duties:

- Performs other related duties as assigned.

Minimum Required Qualifications:

Education and/or Experience:

- Bachelor’s Degree from an accredited college in a related discipline, or equivalent combination of education and industry work experience.

- 3 years of experience in a direct or cross-functional capacity with client-facing responsibilities.

Skills, Knowledge, and Abilities:

Computer Skills:

- Advanced level in Microsoft Office Suite with demonstrated proficiency in Excel (Able to work with pivot tables, use lookup formulas, Power Query, etc.).

- ERP System Experience.

Language Skills:

• Hebrew-  Native
• English (verbal, reading, writing).

Mathematical Skills:

- Intermediate.

Other Skills:

- Broad and thorough knowledge of Purchasing & Inventory Control methods, principles, and practices.

- Effective oral & written communication skills.

- Strong customer service, vendor relations, and interpersonal skills.

- Self-motivated, energetic, and able to perform with minimal supervision.

- Excellent problem-solving skills.

- Ability to work in a dynamic team environment.

- Accuracy and attention to detail.

- Ability to organize and prioritize a variety of tasks and projects.

- Strong analytical skills with a focus on critical thinking and business process management.

- Operates standard office equipment efficiently.

Preferred Qualifications:

- Three years Customer Service Experience in a manufacturing environment.

- Experience in logistics, specializing in importing and exporting international shipments.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.