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Key Account Manager, Operations (m/w/d)

Kundenmanagement

Job Req Number:  39858
Time Type: Vollzeit

Req ID: 39858
Working hours: full time
Start date: ASAP
Division: Air & Sea
Location: Kornwestheim
Department: Accounting
Work experience: work experience
 

 

For our Air & Sea division we offer a position at the Kornwestheim location as Key Account Manager, Operations (m/w/d)

 

 

Proffessional Tasks

•    Sign off from the product side the Global SOP and internal working procedures for the customer. 
Communicate the SOP to the Country/ Branch Managers of Air & Sea Freight 
•    Monitor that the work instructions and lane mappings 
•    Coordinate between the DSV A&S regions and the customer to resolve SOP issues if required. 
If necessary, work with the commercial KAM to amend the SOP
•    Monitor and assure operational excellence for assigned customer account with a focus on standard operational KPI’s
•    Proactively drive continuous improvement of service delivery for the assigned account(s)
•    Review the standard performance reports provided by ISSC. 
•    For service deteriorations / deficiencies, ensure that a proper root cause analysis is performed, escalate to relevant parties when necessary, and manage the communication with the customer
•    Initiate and ensure that corrective actions are taken by the respective P&L owners in the Country/Branch operations
•    Take ownership of addressing the performance failure causes that are on customer side
•    Address data quality/quantity issue to relevant countries, escalate to GCO/ Country/ Branch operations where required
•    Provide operational support, including preparation and participation in customer QBR, and follow up actions 
•    Provide proactive operational recommendations to the commercial KAM and Product management 
•    Through the regular customer interaction
 continuously evaluate the match between customer needs and current service package

 


Requirements
•    Bachelor's degree or freight forwarding apprenticeship
•    5 years of work experience in global forwarding or logistics functions (minimum)
•    Supervisory experience in customer services and/or operations
•    International working experience preferred
•    Ability to manage cross-functionally within a matrix organization
•    Self-motivated, flexible and resilient
•    Result oriented with a customer focus
•    Strong analytical and problem solving skills
•    Good in networking and relationship building (internal and external)
•    Willingness to challenge the status quo
•    Ability to clearly and concisely present both written and oral information
•    Effective listening skills
•    Capable to make informed decisions and to general practical, timely solutions
knowledge of 
•    Air & Sea Freight Product, specifically operational processes
•    Continuous improvement methodologies
•    Process management including process mapping

Good knowledge of 
•    Supply Chain principals
•    Freight forwarding operations
•    Project Management methodologies 
•    Implementation methodologies
•    Risk management principles
•    Microsoft® Office Software 365 (Excel®, Word, PowerPoint®, Visio®  and others)
•    EDC/ PO Management / SCM / Visibility Systems
•    Fluent in English and German (written and spoken)
•    Other languages (written and spoken) beneficial 

•    addtional languages offer an advantag (Spanish, French)

 

 

We Offer

•    A dedicated team

•    A varied area of ​​responsibility

•    Individual personnel development programs, further training and qualification opportunities

•    International career opportunities

•    A modern workplace

•    Flexible working hours

•    Possible capital-forming benefits and company pension schemes

•    Various employee discounts

•    Employee Mastercard with monthly net credit

 

 

Are you looking for an exciting job in the field of forwarding and transport management?
Then we look forward to your application!

 


Please apply exclusively via our homepage with your complete application documents stating the Job Req number.
Severely disabled people and their equals will be given preference if they are equally qualified.
Our Homepage
https://jobs.dsv.com/job
Our contact:
Aimée Kohnen
HR Recruiting Specialist DACH
Req.ID 39858
 

 

DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com

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