DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook.

Location: Lancaster, TX 

Division: Road US 
Job Posting Title: Manager, Cloud Freight Operations 
Time Type: Full Time

Summary

Ready to lead teams, strengthen execution, and help drive performance across a fast-moving freight brokerage operation?

DSV is looking for a Manager, Cloud Freight Operations to help lead the day-to-day execution of our Cloud Freight Operations, supporting the brokerage and transportation of high-risk, high-value (HRHV) freight for cloud computing customers. This role is a great fit for an experienced freight brokerage leader who understands carrier capacity, dispatch, account management, pricing, and end-to-end shipment execution and knows how to develop people, coordinate across teams, and turn operational priorities into consistent results.

Reporting to the General Manager, Cloud Operations, you’ll provide leadership across carrier sales and dispatch, operational account management, and dedicated lane operations, supporting both people managers and individual contributors. You’ll work closely with the General Manager to translate business priorities into clear expectations, align teams around operational goals, monitor performance, and provide leadership through complex and time-sensitive freight situations.

Beyond day-to-day execution, you’ll help strengthen operational and financial performance, using shipment, service, revenue, margin, cost, and carrier performance data to identify opportunities and improve results. You’ll help improve workflows and processes, support new customer and lane implementations, strengthen carrier and customer service, and contribute to continuous improvement across efficiency, scalability, and profitability.

If you’re an experienced freight brokerage leader who enjoys developing teams, improving operations, and connecting customers, carriers, capacity, and performance, this is an opportunity to make an impact and continue growing your career with the world’s largest freight forwarding and logistics company.

Start Here. Go Anywhere.

Duties & Responsibilities

• Lead and coordinate day-to-day Cloud Operations across carrier sales and dispatch, operational account management, and dedicated lane operations.
• Lead, coach, and develop people managers and individual contributors, establishing clear expectations, accountability, and performance standards across the operation.
• Partner with direct-report managers to ensure effective staffing, workload management, communication, employee development, and execution within their respective teams.
• Translate priorities and direction established by the General Manager into clear operational expectations, action plans, and measurable results.
• Establish operational priorities and ensure alignment across account management, carrier sales, dispatch, and dedicated lane functions.
• Monitor workflow and operational performance to identify capacity constraints, service risks, workload concerns, and other issues requiring leadership attention.
• Oversee execution of HRHV freight, ensuring customer service, operational, security, and shipment requirements are consistently understood and followed.
• Monitor shipment execution and service performance, including capacity, dispatch, tracking, on-time performance, exceptions, and final delivery.
• Provide leadership and direction during complex, time-sensitive, or high-impact operational situations and ensure appropriate escalation and resolution of service, security, capacity, and customer concerns.
• Ensure customer-specific standard operating procedures (SOPs), security requirements, service expectations, and escalation processes are effectively communicated and consistently followed.
• Build and maintain strong customer relationships and serve as a leadership escalation point for operational and service concerns.
• Partner with account management leadership and Operational Account Managers to identify customer needs, service trends, risks, and opportunities for improvement or account growth.
• Participate in customer meetings, Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and other account discussions as appropriate.
• Oversee carrier capacity and dispatch execution and partner with Carrier Sales and operational leadership to evaluate carrier performance, capacity availability, market conditions, pricing, and service trends.
• Support dedicated lane operations to ensure appropriate capacity, consistent execution, service performance, and cost management.
• Monitor and analyze operational and financial performance, including revenue, margin, cost, shipment volume, service levels, carrier performance, and other key performance indicators.
• Use operational and financial data to identify trends, risks, root causes, and opportunities for improvement and implement appropriate corrective actions.
• Support achievement of budget, profitability, service, and operational performance objectives and partner with the General Manager and Finance on forecasting, cost management, and financial performance.
• Identify and implement improvements to workflows, processes, technology utilization, communication, and operational effectiveness.
• Lead and support continuous improvement initiatives that increase efficiency, reduce operational risk, improve scalability, and enhance customer and carrier service.
• Support implementation of new customers, lanes, services, and business opportunities by coordinating staffing, processes, systems, SOPs, training, and operational readiness.
• Establish effective communication and collaboration across Cloud Operations and other DSV departments and business units.
• Partner with P&O and the General Manager on recruitment, workforce planning, employee development, performance management, succession planning, and other people-related initiatives.
• Promote a culture of accountability, collaboration, responsiveness, continuous improvement, and customer service.
• Ensure employees and leaders follow applicable company policies, customer requirements, safety standards, operational procedures, and regulatory requirements.
• Maintain confidentiality and ensure sensitive customer, shipment, carrier, pricing, employee, and business information is handled appropriately.
• Perform other duties, responsibilities, and projects as assigned by the General Manager.

Qualifications & Experience

• High school diploma or equivalent required.
• Bachelor's degree in Logistics, Supply Chain Management, Transportation, Business Administration, or a related field preferred. Equivalent relevant industry experience may be considered.
• Minimum of 5 years of progressively responsible experience in freight brokerage, transportation operations, third-party logistics (3PL), or a related field required; 7 or more years preferred.
• Minimum of 3 years of people leadership experience within transportation, logistics, brokerage, dispatch, account management, or a related operational environment required.
• Experience leading multiple operational functions and/or teams preferred.
• Experience leading people managers or supervisors preferred.
• Experience with high-risk, high-value (HRHV), time-sensitive, dedicated, or other specialized freight preferred.
• Demonstrated experience managing operational and financial performance, including revenue, margin, cost, service levels, and other key performance indicators.
• Experience managing customer relationships and serving as an escalation point for complex operational or service issues.
• Experience with carrier capacity, dispatch, transportation pricing, account management, and shipment execution.
• Experience leading process improvement, operational change, customer implementations, or business growth initiatives preferred.
• Experience working with Transportation Management Systems (TMS) and other transportation technology required.

Skills & Competencies

• Strong leadership and people-management skills with the ability to lead, coach, and develop both individual contributors and people leaders.
• Strong understanding of freight brokerage, dispatch, carrier capacity, account management, dedicated transportation, and end-to-end shipment execution.
• Strong analytical and financial acumen, including the ability to interpret operational and financial data, evaluate performance, and make sound business decisions.
• Excellent communication, relationship-building, negotiation, and influencing skills across employees, customers, carriers, leaders, and cross-functional teams.
• Strong decision-making and problem-solving skills with the ability to lead through complex and time-sensitive operational situations.
• Strong organizational and prioritization skills with the ability to lead multiple teams and manage competing priorities in a fast-paced environment.
• Ability to identify performance gaps, determine root causes, and implement sustainable operational and process improvements.
• Strong understanding of transportation pricing, margins, cost management, carrier performance, and account profitability.
• Proficiency with Transportation Management Systems (TMS) and Microsoft Office applications, particularly Excel.
• Working knowledge of applicable transportation regulations, safety requirements, and industry practices.

Physical Demands

While performing the duties of this position, the employee is regularly required to sit and work at a computer for extended periods; frequently use a keyboard, mouse, telephone, and other standard office equipment; and communicate extensively with employees, leaders, customers, carriers, and other business partners in person, by phone, and through electronic means.  The employee is also regularly required to stand and move throughout the office to meet with employees, leaders, departments, and other business partners and to provide leadership and support across the operation. The position may require occasional bending, reaching, and lifting or moving items weighing up to 20 pounds.

Work Environment

This position is primarily performed in a professional office environment and requires regular, in-person attendance at the assigned DSV location.  The role requires extensive use of computers, phones, email, Transportation Management Systems (TMS), shipment tracking technology, reporting tools, and other business applications throughout the workday. The employee will regularly interact and collaborate with employees, direct-report leaders, customers, carriers, the General Manager, and cross-functional business partners through in-person meetings, phone calls, email, virtual meetings, and other forms of communication.  The position requires regular movement throughout the office to provide leadership, collaborate with teams, address operational needs, and support day-to-day business activities. The work environment is fast-paced and may involve multiple competing priorities, frequent interruptions, time-sensitive shipment requirements, customer escalations, service exceptions, capacity challenges, and changing operational needs.  Occasional travel to customer locations, carrier facilities, other DSV locations, or business-related meetings may be required based on operational needs.  The noise level in the primary office environment is generally consistent with a professional office setting and may vary based on surrounding business activity.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position within the described physical demands and work environment.

For this position, the expected base pay range is $100,000.00 – $112,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. 

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.