DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Lancaster, Midpoint Dr 

Division: Road 
Job Posting Title: Manager, Special Projects 
Time Type: Full Time

Summary

At DSV Road Transport, The Special Projects Manager oversees new business start-ups, SOP development, staffing expansions, and operational improvement initiatives. This role leads training for new managers/supervisors, builds processes for new service lines, and ensures cross-functional alignment across business units.

Duties and Responsibilities

• Lead new business start-ups and operational onboarding.
• Develop SOPs and process documentation for new/existing business lines.
• Train new supervisors/managers on operational standards.
• Analyze performance and implement continuous improvement plans across all fields of business.
• Collaborate with leadership on staffing strategies for new lines of business.
• Support data collection, reporting, and operational readiness assessments.
• Provide operational support for new customer launches or escalations. 
• Oversee performance management, coaching, evaluations, and staffing needs.
• Ensure DOT, FMCSA, HOS, and company compliance across all operations.
• Collaborate with Safety, Training, and Compliance for high-sensitivity freight.
• Drive KPI improvements (service delivery, utilization, etc.)
• Support customer relationships and service escalations.
• Manage workflow, coverage planning, and resource allocation.
• Provide reporting and operational insights to leadership.
• Aligns with the maintenance department to ensure that all operation service requirements are met.
• Perform other duties as assigned.

Supervisory Responsibilities (if any)

• Lead supervisors, dispatchers, drivers, and operational staff.
• Conduct performance reviews and recommend disciplinary action.
• Support recruiting and onboarding of new team members.
• Manage daily scheduling, headcount, and shift coverage.

Educational background / Work experience / Minimum Qualifications

• High school diploma or GED.
• 5+ years of transportation, logistics, or dispatch operations experience.
• 3+ years of experience supervising drivers, dispatchers, or fleet operations.
• Strong knowledge of DOT, FMCSA, and HOS regulations.
• Experience using TMS systems, ELDs, routing tools, and load tracking systems.
• Strong communication, leadership, and problem-solving skills.
• Ability to lead operations during non-standard hours (weekend/transition days).
• White glove, last-mile, or VAD delivery experience

Preferred Qualifications

• International operations experience.
• Bachelor’s degree in Supply Chain, Business, Logistics, or related field.
• 7+ years of transportation operations or dispatch experience.
• 5+ years supervising teams in a logistics or trucking environment.
• Freight brokerage experience.
• Bilingual (English/Spanish).

Skills & Competencies

• Team player with ability to work alongside and lead diverse cross-functional teams.
• Capability to work under time and quota pressures.
• Analytical mindset to optimize and keep the supply chain running in a world of change
• Accustomed to working in a fast-paced, dynamic environment.

• Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets.  

Language skills

• Business fluent in English
• Preferably good command of local language
• Bi-lingual a plus

Computer Literacy

•  Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)

• Experience with Transportation Management Systems and ELDs

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision. The employee must also be able to travel by land, air, or sea as needed.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The job is performed in an office environment

The physical demands and work environment characteristics described above represent those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

At Will Employment

DSV Road Transport Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $78,000- $85,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.