As a Business Change Manager, you are responsible for managing the business part of EDI/API implementation for Global Accounts. You define and improve our integration services (EDI and API) to match customer requirements, working directly with customers and realising these needs internally. Your role ensures that integration initiatives are aligned with business expectations, support operational efficiency, and deliver measurable value across the organization.

 

 

• Manages the implementation in the business on behalf of Global Customs
• Onboard individual Customers into DSV from a Customs perspective
• Sign off the proposed Business Requirement Document to initiate integrations
• Together with the Customer Delivery Managers aligns the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI
• Ensures that the User Acceptance Tests scenarios are created & executed accordingly
• Ensures that all local stakeholders are aligned
• Ensures that all local contributors have committed to the plan and are delivering on time and on quality
• Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising
• Help develop the EDI and API offerings for Global Customs
• Work towards the commercial part of DSV Close cooperation with Enterprise Integration Office (CINTO), in establishing/maintaining current & future work process/protocols for BIMs globally
• Analyze our EDI+ and special setups and see how we can convert more to standard or make our standard fit more requests
• Understand our EDI & API services and guide customers/sales towards API First and help evolving it
• API – take the lead in educating sales staff to sell API over EDI and take input from our customers to use for improving our API product

 

Our requirements:

• Experience with customer engagement
• Highly proficient in English
• Project Management capabilities and experience
• A fair technical and integration understanding
• An end-to-end mindset
• Understanding of customs is an advantage
• A “do” person with high level of accountabilit