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Customer Service Agent

Customer Service

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: CAN - London, Max Brose Dr
Job Posting Title: Customer Service Agent
Time Type: Full Time

POSITION SUMMARY

The Customer Service Representative is responsible for carrying out all customer service activities such

as responding to inquiries, processing orders, and handling complaints, in a prompt courteous and

effective manner.

ROLE AND RESPONSIBILITIES

• Respond to Customer inquiries, complaints, inventory status, status of orders, etc., in a prompt,

• Generate all related paperwork and necessary information required for customer work orders

and checking all orders for special requests.

• Prepare any reports as required by manager.

• Report customer feedback to management, including any signs of customer dissatisfaction.

• Maintain damage records and back-order logs.

• Assure the integrity of the inventory and assist in conducting physical inventories.

• Ensure the optimal utilization of space through warehouse consolidation.

• Assist in the physical operations as needed.

• Collaborate closely with other departmental staff to coordinate account activities.

QUALIFICATIONS AND REQUIREMENTS

General Qualities

• Direct warehouse-related experience

• Excellent verbal and written communication skills

• Must work well under pressure as a self-starter, handling multiple tasks -- ability to work across

many accounts, projects, and/or issues and prioritize effectively

• Internally motivated, self-starter with ability to plan, organize and establish priorities to meet goals

and achieve results.

EDUCATION/EXPERIENCE

• High School diploma with post-secondary education in supply chain.

• A minimum of 3 years’ experience in supply chain.

DSV complies with the Canadian Employment Equity Act and welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 55,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.