Job Req Number:  83907
Time Type: Full Time

• Ensure SOP / IOP compliance and maintenance with origin offices as well as Control Tower.
• Manage daily exceptions both via dashboard and day to day enquires / escalations.
• Set up and present KPI meetings for weekly and monthly meetings.
• Prepare KPI Reports, QC raw data and constantly ensure data integrity.
• Escalate as required when origin / control tower are found not following the defined agreed processes and requirements.
• Respond timeously to all emails and phone calls, ensuring all queries are proactively addressed.
• Set up weekly operational meeting with client, lead the meeting and take minutes. Ensure minutes detail the responsible action items and accountable persons.
• Oversee the day-to-day operations for Pep SA.
• Update Cellular Report and send to client as per agreed sequence per week.
• Follow up on Unbilled, Negative accruals and daily GP.
• Ensure no demurrage or additional charges are invoiced to the customer without prior notification. All additional charges should be mitigated and escalated internally at DSV as soon as they begin accruing.
• Ensure that the cargo is delivered within the KPIs agreed with the Client.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.