Job Req Number:  92828
Time Type: Full Time

Move forward as Team Leader Customer Service at DSV in Maastricht Airport

Are you ready to take your leadership skills to the next level? Do you thrive in a dynamic environment where you can make a real difference for both the customer and your team? Then this role is made for you!

You get it done

You are responsible for collecting and analysing reports, setting KPIs, discussing progress with the customer, and distributing daily tasks within your team. You manage operational meetings with customers about daily activities and implement improvements within the team. This dynamic role requires flexibility and the ability to handle unexpected situations: you are on it.

How you do this? With your knowledge of operational and logistical processes, you ensure that accurate data is available. You set KPIs, improve workflows, and make sure your team performs at its best.You achieve this by:

• distributing tasks, coaching and guiding your team members, and leading work discussions;
• conducting weekly and monthly meetings with the customer, where you monitor and present processes;
• keeping a close eye on escalation reports;
• contributing to improving and drafting work instructions to boost efficiency.

Your team within DSV stands out because it’s a diverse and motivated group, committed to providing the best service to our customers every day. You all share one common goal: increasing customer satisfaction and growing together!

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

You are an indispensable link between our customer and our operations in this role, says Laura van Cruchten, Customer Service Manager.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• experience as a leader, with experience in a customer service-related role being an advantage;
• your enthusiasm and passion are contagious! Your colleagues will feel energized to get to work;
• excellent command of the English language;
• the warehouse holds no secrets for you—you’re familiar with all processes.

It all counts for this vacancy of team leader customer service in Maastricht Airport. Furthermore, it is of course important that you feel at home with us. You'll definitely fit in if you like to take initiative, have courage, and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• salary tailored to the knowledge and experience you bring;
• 28 vacation days per year and 8% holiday pay;
• a professional and informal atmosphere where your voice counts;
• access to knowledge and training via our DSV Academy and external training programs so you can grow and influence your career path;
• an attractive pension scheme with a partially premium-free part and a personal contribution of 5%.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Lynn Verheijen answers all your questions via +31(0)6 83486958 or lynn.verheijen@dsv.com.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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