Customer Service Representative

Job Req Number:  58144
Time Type: Full Time

Move forward as a Customer Service Representative at DSV in Maastricht
Are you looking for a challenge with responsibility and room for your own creativity? Do you have the right administrative and planning technical knowledge and a high degree of customer responsibility? 
 

You get it done

Maastricht will open its new location in early 2023 ((check here for more information about our new location)), including an influx of new customers. So a new location, new colleagues, fantastic challenges and you will be working on it!

How you do this? The customer service department is an operational department within the site and is the first point of contact for the site's various customers. The department is the pivot between customers and internal departments, ensuring that the correct data and planning are available for the inbound, order picking, VAL and outbound process in the Warehouse and that customer-specific agreements and requirements are met. Many administrative operations and planning activities are done by the customer service department. You're on it!

As a customer service representative, you perform administrative operations and planning activities. In addition, you act as a liaison between the customer, internal departments and external parties. You do this in such a way that the correct data and planning are available for the inbound, order picking and outbound process in the Warehouse and that customer-specific agreements and wishes are met. You get this done by:

• monitoring (real-time), with the help of the warehouse management system and through internal and external coordination, the progress of the pick/pack process in relation to agreements with the customer;
• signalling disruptions, informing the customer(s) of expected delays/changes;
• acting as first operational point of contact for assigned customer(s) and as liaison between customer and internal departments;
• handling and passing on complaints from the customer(s).

Your team stands out within DSV because of the nice mix of international colleagues and a high degree of collegiality. Everyone helps each other and teaches each other the various tasks. We are hard workers and have a great sense of humour; job satisfaction comes first! 
 

We are DSV, we are growing
DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach by air, sea, rail, courier or road transport or provide warehousing storage. 

"What makes working as a CS fun are the customer contact, the diversity and the certain responsibility you have. No two days are the same and that makes the job challenging and varied". Thus, Nathalie Goessens, Customer Service Representative

In the Netherlands, we work from over 25 branches, with more than 3,000 colleagues. Together, we rise to the challenge of a rapidly changing environment. We take quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.
 

You bring with you

• extensive experience in a customer service environment, within logistics is a plus;  
• great customer focus and commitment 
• knowledge of Excel, MS Office and warehouse management system;
• good command of the Dutch and English languages, both verbally and in writing.

It all counts for this vacancy of customer service representative in Maastricht. Furthermore, it is of course important that you feel at home with us. That will certainly be the case if you like to push yourself, have guts and want to grow with DSV.

You will get
Working for DSV means working for one of the top players in the logistics market. DSV is entrepreneurial, competitive and always looking to grow as an organisation. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:

• a salary in accordance with the collective labour agreement DSV Solutions (Dutch branches), which, depending on your knowledge and experience, is between € 2,175 and € 2,854;
• a professional and informal working environment where your voice counts; 
• 24 holiday days, 4 adv-days and 8% holiday pay;
• a favourable pension scheme, part of which is non-contributory and an own contribution of 5%; 
• access to knowledge and training through our DSV Academy. This allows you to grow and influence your career path.

Move forward
Send your CV with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Bart Joosten will answer all your questions via 06 4327 0642 or ext.bart.joosten@dsv.com. 

DSV – Global transport and logistics

Bij DSV houden we supply chains draaiende in een wereld van verandering. Elke dag leveren en beheren we supply chain-oplossingen voor duizenden bedrijven - van het kleine familiebedrijf tot de grote multinational. Ons bereik is wereldwijd, maar onze aanwezigheid is lokaal en dicht bij onze klanten. Meer dan 75.000 medewerkers in meer dan 90 landen werken gepassioneerd aan het leveren van geweldige klantervaringen en diensten van hoge kwaliteit. Wij streven ernaar het voortouw te nemen op weg naar een duurzamere toekomst voor onze sector en zetten ons in om te handelen volgens de voorwaarden van de natuur.

DSV is een dynamische organisatie die inclusiviteit en diversiteit stimuleert. Wij doen zaken met integriteit, met respect voor verschillende culturen en voor de waardigheid en rechten van individuen. Bezoek onze website en volg onze social media kanalen.

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