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Business Support Assistant - 4PL Control Tower

Projects / Special Projects / Business Support

Job Req Number:  26162

Purpose of the role


The position is established as the 4PL Control Tower Operational Staff for one of the world’s largest sporting brands. DSV Lead Logistics, as extended arm of customers supply chain, manages global air freight, ocean freight, road freight, sea/air and Sea/Rail flows as well as local on-carriage plus destination customs clearance and in DC intake planning execution for this global key account.


This role covers the Logistics Execution function part of the global control tower teams based in centralized global shared service center locations.


The 4PL Control Tower Operational Staff is based in DSV’s Shared Service Center Manila and has a direct reporting line into the 4PL Control Tower Team Leader.



Key Tasks & Deliverables

  1. PO Receipt
  2. PO Shipment Mode Validation
  3. 2PL, Carrier Ocean/ Air/ Road & Rail Forecast
  4. Vendor Booking CFS, CY, Air
  5. SO Ship Mode Validation
  6. 20FT CY Booking Validation
  7. Pre ASN
  8. Cargo Receiving
  9. Inbound & Outbound Scanning
  10. Container Load Plan Creation
  11. Sailing/Flight Schedule**
  12. Ocean Carrier Booking & SI & VGM
  13. Air Carrier Booking & SI
  14. Road and Rail Booking & SI
  15. Delay in Transit
  16. FCR Creation & Issuance
  17. Vendor Document Check & Follow up
  18. LSP Document Check & Follow up
  19. Data Validation
  20. Trigger COMASN
  21. Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs


Travel Requirements

This role may require travelling.



Function - / Market & Industry knowledge / Business Acumen / Process working

  • Basic business understanding
  • Understanding of logistics and supply chain management advantageous
  • Experience with the use of web-based systems and MS Office in general


Skills & Competencies

  • Team spirit and social competence in an international environment
  • Quick comprehension and focused work
  • Resilience, ability to prioritize and meet deadlines
  • Accurate and reliable working method
  • Openness and flexibility in meeting customer demands / service attitude
  • Professional skills development by participation in training and constant self-education.


Educational background / Work experience

  • Commercial / forwarding business education or work experience
  • Work experience in Service Center or Freight Forwarding
  • Minimum 5 years work experience


Language skills

  • Fluent in English is mandatory (written and spoken)
  • Local language


Computer Literacy

  • Good Know How in MS-Office applications  
  • Good Know How in web-based applications / Internet
  • Knowledge in Supply Chain Applications is a plus


Decision Making Authority

  • Self-organization of the own working space and the tasks assigned under the operational requirements
  • Responsible delegating of various tasks within the area of responsibility


DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com