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Global Control Tower Manager (Documentation & Destination)


Job Req Number:  37192
Time Type: Full Time


4PL Control Tower Documentation and Destination Manager

Surname / Name:


Department / Location:

DSV Lead Logistics / Manila



Line Reporting:

4PL Global Control Tower Manager

Matrix Reporting:

Regional Destination OKAM

Hiring Date:


Last revision date:

August 2021

Purpose of the role


The position is established as the 4PL Control Tower Documentation and Destination Manager for one of the world’s largest sporting brands. DSV Lead Logistics, as extended arm of customers supply chain, manages global air freight, ocean freight, road freight, sea/air and Sea/Rail flows as well as local on-carriage plus destination customs clearance and in DC intake planning execution for this global key account.


This role covers the Document Management, Destination Milestone Update, Custom, Intake/ Slot Management, and Empty returns in the Destination task part of the global control tower teams based in centralized global shared service center locations.


The 4PL Control Tower Documentation and Destination Manager is based in DSV’s Shared Service Center Manila and has a direct reporting line into the 4PL Global Control Tower Manager and functional reports to Regional Destination OKAM.



Key Tasks & Deliverables


Operational and Team Management:

  1. Oversee the entire 4PL Document Management and Destination tasks
  2. Strategize to drive process optimization, accountability, and ownership  
  3. Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
  4. Understand Documentation and Destination tasks and how this impacts the overall business
  5. Provide guidance on process design and optimization
  6. Propose process changes were needed to drive efficiency and improve execution
  7. Act as an ambassador of the ISSC Documentation and Destination Team
  8. Prepare and present performance reports to internal and external stakeholders
  9. Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
  10. Work closely with the team leads to increase productivity and assist in creating positive working relationships with GOKAM
  11. Maintain all areas of Health and Safety relevant to the working environment & staff teams.
  12. Planning and organization of resources planning and requirements
  13. Escalation of irregularities to Service Support/Process Manager
  14. Perform weekly catch-up with team leads
  15. Take the lead to help resolve reoccurring issues
  16. Drive continuous improvement of the team and related processes.
  17. Work under the direction of superiors
  18. Drives completion of tasks and processes within agreed SLA to leaders and members


Team Leadership & Coaching:

  1. Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
  2. Motivate and inspire team leaders and members
  3. Lead by setting a good example (role model) – behavior consistent with words
  4. Facilitate problem solving and collaboration
  5. Maintain healthy group dynamics
  6. Intervene when necessary to aid the group in resolving issues
  7. Help keep the team focused & on track
  8. Ensure to meet KPI & 4PL Control Tower Targets
  9. Implementation support (off- / on-site) for the migration of 4PL Control Tower activity from Business Units and/or the ISSC.
  10. Resolution of issues on the operational level



Travel Requirements


This role may require traveling.




Function - / Market & Industry knowledge / Business Acumen / Process working


  • Graduate or bachelor's degree (any course)
  • Operational Knowledge of Freight Forwarding (All ship modes), SCM, Logistics
  • Good knowledge of International Trade (e.g.) incoterms, etc.,
  • Detailed knowledge of the Air/Ocean Freight and Customs documentation process
  • Knowledge of continuous improvement methodology
  • Experience with the use of web-based systems and MS Office in general



Skills & Competencies


  • Has detailed understanding of 4PL product with knowledge on freight forwarding, logistics, and supply chain solutions
  • Demonstrates strong leadership being the leader of leaders and ability to motivate teams
  • Strong analytical and decision-making capabilities
  • Strong stakeholder management skills
  • Drive customer-centricity mindset
  • Strong communication skills
  • Ability to adapt to change and in a diverse environment and culture
  • Ability to work under pressure and foster resilience


Educational background / Work experience


  • Commercial / forwarding business education or work experience
  • Work experience in Service Center or Freight Forwarding
  • Minimum 10 years work experience



Language skills


  • Fluent in English is mandatory (written and spoken)
  • Local language



Computer Literacy


  • Good Know -ow in MS-Office applications  
  • Good Know-How in web-based applications / Internet
  • Knowledge in Supply Chain Applications is a plus



Decision Making Authority


  • Self-organization of the own working space and the tasks assigned under the operational requirements
  • Responsible delegating of various tasks within the area of responsibility



DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 56,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com