Job Req Number:  109790
Time Type: Full Time

Main Purpose of The Role:

A credit controller is responsible for recovering any unpaid money that is owed to DSV using a proactive approach.  A credit controller manages the client’s credit limit, ensuring that the client trades within their approved limit. They proactively ensure that the client receives statements and invoices, resolves any problems in relation to payment of invoices, reconciling complex accounts, escalating any potential debtors’ problems to management.

Minimum Requirements:

Bachelor’s degree in accounting, Finance related field or Equivalent work experience at least 3 years

Good knowledge of accounting and bookkeeping principles and processes

Fluent in Portuguese and English (Written and Spoken)

Qualifications: 

Matric Certificate

Bachelor’s degree in accounting, Finance related field advantageous

Computer packages

Office 365 (Teams, OneNote, Forms), MS Word, Excel L2, PowerPoint, Outlook Basics

Duties and Responsibilities:

• Controller to own their accounts ensuring the Credit Policy is understood and enforced within the organization
• Risk assessed on book and accurately provided as well as escalated well in advance to reduce risk exposure to business
• Ensure Masterdata of client is correct and updated regularly
• Ensure that debts are paid in a timely manner
• Meet KPI Targets set within the company
• Follow up overdue invoices by Telephone, emails and/or dunning letters within the agreed timescale.
• Undertake accounts reconciliations as required.
• Ensure monthly Statements of Account are sent as per agreed timeline.
• Track and monitor invoice submission.
• Escalate the overdue balances as per the credit policy.
• Regular client meetings on accounts which require micromanagement. 
• Identify, record and co-ordinate the resolution of any query raised by customers. There must be close liaison between the Credit Controller and the relevant Operational/Sales Department to ensure that queries are resolved smoothly and in due time.
• Advise of Potential write-off on irrecoverable receivables.
• Respond Promptly and completely to both customers and internal queries.
• Ensure that all payment transactions are compliant to company’s policy.
• Identify payment patterns and propose actions to minimise risk.
• Daily monitoring of credit limits, coordinating the credit limit review at 75% utilisation, monitor risk, escalate and block accounts in accordance with the credit policy.
• Request approval to continue trade or to block.
• Advise of Potential write-off on irrecoverable receivables.
• Cash Flow forecasting – Weekly & Monthly 
• Accurate Reporting – Weekly, Monthly
• Refunds to Clients - Follow the SOP
• WHT – Request the certificates (POP for WHT) from client – Annually
• Allocations – To be completed timeously and provided to CM – Follow SOP
• Action the Unknown and Unallocated
• Welcome Email and Call to new clients

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.