Job Req Number:  110263
Time Type: Full Time

Move forward as Customer Service Agent at DSV in Mechelen

About the role
As a Customer Service Agent, you are responsible for supporting one of our key customers by ensuring accurate order processing, proactive communication and high service quality. You act as an important link between the customer, internal operational teams and external agents.
Together with your team, you monitor daily transport flows, handle operational questions and ensure that customer expectations are met. 
In this dynamic environment, no two days are the same, as customer needs and operational requirements continuously evolve.
Your goal is to guarantee excellent customer satisfaction by ensuring smooth communication, accurate data processing and proactive problem solving.

Duties:

• Processing and preparing shipment data in internal tools and Excel to ensure accurate planning and operational execution;
• Monitoring the shared mailbox and responding to operational questions or delivery issues;
• Acting as a point of contact for the customer regarding transport-related questions and shipment follow-up;
• Communicating with internal operational departments and external agents to ensure smooth transport execution;
• Identifying potential issues in delivery processes and proactively intervening to avoid disruptions;
• Handling administrative tasks related to transport orders and customer communication;
• Supporting continuous improvement initiatives together with the supervisor and the team;
• Ensuring accurate documentation and data management to support operational reporting and service quality monitoring.
  
  

We are DSV, we grow
DSV is the world’s largest transport and logistics company, with more than 160,000 colleagues in over 90 countries. Every day, we keep supply chains running and move millions of shipments on time by road, air, sea, and rail.

Our mission is simple: keep supply chains flowing in a reliable and efficient way. 
We focus on operational excellence and continuously improve our services. 
At the same time, we aim for sustainable growth, taking care of people, the environment, and society.

At DSV, we embrace progress. We take initiative, find better ways to get things done, and work together as one global team. 
Together, we innovate and digitalize the logistics of tomorrow. 
From nine truck drivers to the world leader in logistics in less than 50 years, at DSV you will keep growing and play in a different league.

Are you the perfect fit?
•    You have experience as Customer Service Agent within transport or logistics or you just obtained your bachelor’s degree within Supply Chain Management;
•    You communicate fluently in Dutch and English;
•    You are solution driven, and able to think outside of the box with great team spirit;
•    You have a customer-oriented mindset and strive to deliver excellent service;
•    You possess analytical thinking skills and can process operational data accurately;
•    You have a good knowledge of Microsoft Office, especially Excel (pivot table, V-look up)
•    You are proactive, structured and able to work in a dynamic operational environment.

It all counts for this vacancy of Customer Service agent in Mechelen. 
Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

Why choose DSV?
Working for DSV means working for one of the top players in the logistics market. 
DSV is enterprising, competitive, and wants to grow as an organization. 
That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:

• You will join one of the biggest players in logistics with many (international) growth opportunities.
• A challenging work environment with plenty of opportunities for further professional growth and development.
• A direct and open corporate culture (Danish company).
• We offer a competitive salary with fringe benefits such as flexible working hours, home office (2days/week), group and hospitalization insurance, 8 euro of meal vouchers, eco vouchers, 33 days of leave and the possibility of a bicycle lease.
  
  

Move forward
Send your resume with motivation or leave your details and we will contact you. 
Any questions about this vacancy? Our Talent Acquistion Partner Cedric Rogiers will answer all your questions via +32 (0)4 76 88 67 71 or vacancies@be.dsv.com

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.