Job Req Number:  104796
Time Type: Full Time

Control Tower Specialist

Summary

The DSV Control Tower Specialist is responsible for coordinating and managing service requests from assigned customers with the goal of meeting and exceeding customer expectations while attaining key goals and objectives. You will work closely with vendors, LSP (logistics service providers), suppliers, and internal DSV team members to ensure customers’ service requests are fulfilled in a timely manner.  You will be responsible for tracking shipments, load planning, managing inventory levels, resolving, and escalating issues related to the logistics operations of your assigned account(s).

Duties and Responsibilities

• Coordinates and manages shipment bookings with carrier partners, including planning and controlling deliveries from Suppliers and to domestic customers from and into the Customer’s sites.
• Produces and manages documentation related to traffic operations to ensure compliance with necessary tax requirements, minimizing the risk of delays and/or penalties, and avoiding impact on customers. 
• Executes Load planning and optimization strategy while capturing and maintaining accurate data into the system.
• Provides the loading plan and/or booking details to the Customer’s and Supplier’s shipping teams and manages load tenders.
• Monitors import and export operations with customs brokers at different ports/customs offices to ensure they are carried out according to procedure and without deviations or extra costs.

• Tracks shipments and communicates with customers, suppliers, and logistics service providers to ensure shipments are delivered on time and according to customer specifications.

• Provides remote support to customer teams including customer service, material planning, logistics and supply chain departments.

• Proactively anticipates and resolves any potential issues that arise during the shipping process, including delays, damages, and lost shipments.

• Keeps clients informed of changes and/or delays so that the areas involved can react promptly and minimize the impact on internal and external clients. 
• Reviews invoices from logistics providers against authorized rates to ensure correct payment and compliance with established agreements.
• Develops and maintains positive customer relationships
• Performs other duties as needed.
• Project work as required.
• Works closely with team members to meet or exceed all customer service requirements.

Educational background / Work experience

• 2 years’ experience in logistics, transportation, customer service or related field.
• High School Diploma or GED preferred

Language skills

• Spanish (reading, writing and verbal)
• Desired but not required: English (reading, writing and verbal)

Computer Literacy

• Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint).

Mathematical Skills

•         General mathematics skills

Other Skills

• Excellent interpersonal communication with the ability to adapt to and work within a team environment.
• Excellent Customer Service skills.
• Superior attention to detail and problem-solving skills.
• Ability to prioritize work in a multi-tasked, fast-paced environment.
• Able to work flexible hours when required.
• Willing to make and meet commitments.
• Knowledge of transportation regulations and customs requirements
• Experience using transportation management software is a plus

Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear.  The employee uses computer and telephone equipment.  The vision requirements of this job include close vision and distance vision.

At Will Employment

DSV 4PL Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause after 6 months of employment.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.