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Job area:  Customer Service

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed.   We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.  Please reach out to Human Resources should you require accommodation during the recruitment process.   

Location: CAN - Milton, Yukon Court 
Job Posting Title: Customer Service Agent - Talent Pool 
Time Type: Full Time
 

Compensation:  Salary starting at $X, plus eligible benefits, in accordance with experience and internal equity

 ***This posting is for an existing vacancy and not intended to create a talent pipeline OR This posting is to build a candidate pool for future vacancies in this role***

SUMMARY

Core Purpose and Essence of the Position: The Customer Service Agent is responsible for carrying out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt courteous and effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Relations

  • Respond to Customer inquiries, complaints, inventory status, status of orders, etc., in a prompt, courteous and effective manner
  • Generate all related paperwork and necessary information required for customer work orders and checking all orders for special requests
  • Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
  • Collaborate closely with other departmental staff to coordinate account activities.

Operations

  • Report customer feedback to management, including any signs of customer dissatisfaction
  • Maintain damage records and back-order logs
  • Track on-time shipping
  • Prepare reports concerning customer service activities as required
  • Assure the integrity of the inventory and assist in conducting physical inventories
  • Compiles, sorts and verifies accuracy of data to be entered
  • Routes clients incoming orders
  • Provides back up support for all accounts other that primary

COMPETENCIES, SKILLS, ATTRIBUTES REQUIRED

 

Communication Skills:

  • Excellent communication skills both verbal and written

Computer Skills:

  • Knowledge of WMS System
  • Intermediate skills in MS Word and Excel
  • Proficient Data Entry Skills

Other:

  • Strong organizational skills, attention to details and problem-solving skills
  • Ability to follow through and provide excellent customer service
  • Ability to establish priorities and accomplish multiple tasks

 

QUALIFICATIONS & EXPERIENCE

  • College diploma
  • A minimum of 1 years’ experience in customer service and warehouse experience
  • Possess basic computer skills and math skills

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.
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Customer Service Agent - Talent Pool

Milton

Apply now »