DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed.   We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.  Please reach out to Human Resources should you require accommodation during the recruitment process.   

Location: CAN - Milton, Yukon Court 
Job Posting Title: Supervisor, Customs 
Time Type: Full Time
 

Compensation:  Salary starting at $74,174 per year, plus eligible benefits, in accordance with experience and internal equity

 ***This posting is for an existing vacancy and not intended to create a talent pipeline ***

SUMMARY

Oversee and lead day-to-day brokerage operations and the supervision of staff.  Responsibilities are to supervise the Customs Department in all operational disciplines involving the entry and clearance of imported goods, making sure there is operational excellence, high productivity, and customer satisfaction.  Will also implement business objectives and programs for the Customs Department.  Responsible to actively maintain and grow existing and new business. Must stay informed and implement all new Canada Customs procedural and policy changes.

KEY DUTIES AND RESPONSIBILITIES

• Responsible for hands-on supervisory duties of the Customs Department.
• Manage the workload to ensure timely customs clearances
• Responsible for the efficient and timely execution of all facets of the customs brokerage operation and services provided by the department.
• Coordinate activities with staff to ensure that goods and shipments are classified, rated, and billed properly and cleared in a timely and efficient manner and provide outstanding client service.
• Ensure proper training and education of the department staff and provide adequate cross-training.
• Evaluate staff performance on a regular basis and annually through the performance appraisal process.
• Work with sales with regards to customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department
• Evaluate branch performance on a regular (Monthly) basis using measurement standards and tools provided by Area Compliance and take corrective action, as needed.
• Manage and control TIB's (Temporary Import Bonds)
• Maintain continuous improvement processes to increase efficiencies and improve performance to customers and work with customers to improve processes through automation.
• Ensure team members are trained, technically competent and well informed of changes in customer service requirements and regulatory. Hold regular (at least once per month) meetings with the department staff and organize in-house training sessions, as and when needed
• Perform Other duties as and when assigned

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• Post-secondary Education or related field or Equivalent qualification
• Certified Customs Specialist (CCS), working towards obtaining certification
• 3- 5 years customs brokerage experience

Skills and Competencies

• Good command, both verbal and written, English skills. 
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Ability to communicate effectively in a diverse multicultural environment.
• Expertise in CBSA requirements for processing Customs entries
• Ability of effective people management through KPI setting and measurement
• Ability to recognize legal trends (regulations) incl. compliance environment
• Ability to recognize Industry and Market trends and developments
• Has a holistic perspective, realizes independencies and their impact when planning and decision making
• Proven track record in building high performing workforce (experienced in recruitment/selection; training/development; coaching; conflict management; performance management)
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations. 
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Occasional travel may be required
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change.  Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.