DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed.   We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.  Please reach out to Human Resources should you require accommodation during the recruitment process.   

Location: CAN - Milton, Yukon Court 
Job Posting Title: System Specialist 
Time Type: Full Time
 

Compensation:  Salary range of $80,000 to $100,000, plus eligible benefits, in accordance with experience and internal equity

 ***This posting is for an existing vacancy and not intended to create a talent pipeline OR This posting is to build a candidate pool for future vacancies in this role***

The Systems Specialist is responsible for supporting the delivery, configuration and continuous improvement of Warehouse Management System (WMS) solutions across DSV Canada's customer operations. As a member of the Application & Integration team, this role partners with Operations, Project Management, Global IT, Project Engineering and customer stakeholders to deliver reliable technology solutions that enable efficient, scalable and standardized warehouse operations.

Working across both implementation projects and existing customer environments, the Systems Specialist participates throughout the application lifecycle, including requirements gathering, solution design, system configuration, testing, deployment and post-go-live support. This position combines technical aptitude with operational understanding to ensure technology solutions effectively support business objectives while aligning with DSV standards and best practices.

The Systems Specialist also contributes to continuous improvement initiatives by identifying opportunities to enhance application functionality, streamline operational processes and improve the overall customer experience. Success in this role is built on collaboration, analytical thinking, strong communication and a commitment to delivering high-quality technology solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Analysis & Solution Design

• Partner with Operations, customers and project stakeholders to understand business requirements, operational workflows and application needs.
• Translate business requirements into functional system solutions that align with operational objectives and DSV application standards.
• Develop functional specifications, process documentation and solution recommendations to support implementation activities.
• Participate in customer workshops, design reviews and solution discussions throughout the project lifecycle.
• Recommend standardized processes that balance customer requirements with scalable and supportable application solutions.

Application Configuration & Solution Delivery

• Configure, validate and maintain Warehouse Management System functionality based on approved business requirements.
• Support implementation activities from project initiation through deployment, stabilization and Hypercare.
• Execute and support Functional Acceptance Testing (FAT), System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Analyze system defects, coordinate issue resolution and validate application enhancements prior to production deployment.
• Support application releases while ensuring quality, stability and operational readiness.

Systems Integration & Interface Management

• Support the implementation and maintenance of EDI, API and other application interfaces between customer systems and DSV platforms.
• Gather, document and validate interface requirements in collaboration with customers, Operations and technical teams.
• Develop and maintain interface mapping documentation, field-level specifications and business rules supporting data exchange.
• Coordinate interface testing activities and validate inbound and outbound transaction processing.
• Analyze interface failures, identify root causes and support timely issue resolution.
• Collaborate with internal development teams, Global IT and external partners to support successful integration delivery.
• Maintain interface documentation to ensure consistency, traceability and long-term supportability.

Application Support & Continuous Improvement

• Provide functional support for Warehouse Management System applications across multiple customer operations.
• Investigate application issues, perform root cause analysis and recommend sustainable solutions.
• Identify opportunities to improve application functionality, user experience and operational efficiency.
• Support application upgrades, feature enhancements and system optimization initiatives.
• Maintain application documentation, knowledge articles and standard operating procedures.

6. Stakeholder Engagement

• Act as the functional liaison between Operations, customers, Global IT and technical integration teams.
• Communicate application and interface status throughout project delivery.
• Facilitate discussions regarding business requirements, application functionality and systems integration.
• Support customer readiness through functional demonstrations, testing coordination and knowledge transfer.
• Promote DSV application governance and integration standards.

• Delivery of high-quality application solutions that meet business requirements and support successful customer implementations.
• Accurate configuration, testing and validation of Warehouse Management System functionality, including EDI/API integrations.
• Development of clear business requirements, functional specifications and interface mapping documentation that support scalable and standardized solutions.
• Timely resolution of application and integration issues while maintaining a high level of customer satisfaction and operational continuity.
• Active contribution to continuous improvement initiatives that enhance application performance, standardization and overall operational efficiency.

Language Skills 

• English (reading, writing, verbal).
• Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
• Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization).

CORE COMPETENCIES

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.