Job Req Number:  83352
Time Type: Full Time

Move forward as a Customer Care Specialist at DSV Multi Channel Fulfilment in Tholen

Enchanté, we are DSV! For our Customer Care & Support Team in Tholen, we are looking for a dynamic customer care specialist, part time. Do you speak French, are you service-oriented and do you enjoy working for multiple client accounts? Then, we are excited to meet you and invite you to read this job vacancy. Let’s find out if we could be your perfect match?

You get it done
You are the first point of contact for French-speaking consumers. You interact with these customers via email, social media, or phone for placing orders, providing delivery times, or advising them on the best-suited products. And, this is just a small part of your daily tasks. The goal is always optimal customer satisfaction; you contribute to that.

How you do this?
Primarily by mastering the French language well and having a service-oriented work attitude. This is very important for performing this role effectively. Fluent in French but no customer service experience yet? Aucun problème! In our Customer Care & Support Team, you will find all the support needed to get you started in this job. Through training, you will learn more about our clients. Initially, you will be paired with a buddy for on-the-job coaching and gradually, you will independently support the French-speaking consumer with inquiries and order processing. Without a script, so you can be yourself and assist customers as best as you can in your own way. You achieve this by: 
 

• Answering various customer inquiries, mainly by phone and also by email or social media; 
• Performing administrative tasks, such as order processing, accounts receivable management, processing returns, answering financial queries and handling claims related to packages and products;
• Personalizing customer product with branche logo or promotional text; 
• Providing advice to customers on the product range and alternatives.

Your team at DSV stands out for its team spirit, friendliness and international character!

We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.
 

The joy of customer service and relationship management, but without the urge to sell. Just helping customers well and with pleasure, so they feel heard and welcomed.

According to Amine Sbai, Team Lead Customer Care & Support.
 

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.
 

You bring

• A good command of the French language (C1), both spoken and written; 
• Knowledge of computer systems; 
• MBO4 working and thinking level; 
• Solution-oriented and good at providing service.
   

It all counts for this vacancy of customer care specialist in Tholen. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:
 

• Salary based on your knowledge and experience €2550 - €2650 gross per month (based on full-time employment); 
• A part-time job 24-32 hours per week; 
• Lots of vacation days, 28 (based on full-time employment) with the option to purchase more; 
• A friendly, fresh, and humorous team of 7 colleagues.

Move forward
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Cindy Visser answers all your questions via +316 82297557 or cindy.visser@dsv.com.
 

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
 

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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