Customer Service Representative English/Dutch

Job Req Number:  [[60978]]
 

Move forward as Customer Service Representative English/Dutch at DSV in Moerdijk

Would you like to work in an environment with well-known brands on the Dutch and European markets? Your customer focus comes into its own within our international environment.

You get it done

Ensuring maximum customer satisfaction for our customers: you work on it.

How do you do this? You are the first point of contact for our customers. These customers come to you with all kinds of questions in which you provide our customers with the right information and appropriate advice. You do this by phone, email and social media. Within this role, you will be given the freedom to help the customer in an appropriate way at your own discretion, as we do not work with scripts.  You will achieve this by:

• answering all questions that come in via phone, mail and social media;
• performing administrative tasks such as processing refunds, checking orders and processing claims, for example.

Your team stands out within DSV due to various nationalities in the team. You will work in a close, ambitious and sociable team that works well together. 

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Are you in? We are an internationally oriented team with ambition!

said Maarten Basten, Manager Customer Service.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• affinity with logistics and transport;
• good computer skills;
• command of Dutch (C1) and English(B2)

It all counts for this vacancy of customer service representative in Moerdijk. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• 28 holidays per year and 8% holiday pay;
• access to knowledge and training via our DSV Academy and external training courses. This allows you to grow and influence your career path;
• And, of course, a really fun team that you will be working with!

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Jeroen de Wit answers all your questions via +31 (0)6 82297557 or jeroen.dewit@nl.dsv.com.

DSV – Global transport and logistics

Bij DSV houden we supply chains draaiende in een wereld van verandering. Elke dag leveren en beheren we supply chain-oplossingen voor duizenden bedrijven - van het kleine familiebedrijf tot de grote multinational. Ons bereik is wereldwijd, maar onze aanwezigheid is lokaal en dicht bij onze klanten. Meer dan 75.000 medewerkers in meer dan 80 landen werken gepassioneerd aan het leveren van geweldige klantervaringen en diensten van hoge kwaliteit. Wij streven ernaar het voortouw te nemen op weg naar een duurzamere toekomst voor onze sector en zetten ons in om te handelen volgens de voorwaarden van de natuur.

DSV is een dynamische organisatie die inclusiviteit en diversiteit stimuleert. Wij doen zaken met integriteit, met respect voor verschillende culturen en voor de waardigheid en rechten van individuen. Bezoek onze website en volg onze social media kanalen.

Bezoek dsv.com/nl and volg ons op Instagram\NL LinkedIn, Facebook, TikTok\NL and Twitter\NL