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If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

Receptionist

Reception

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 90 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 
 

Location: CAN - Saint-Laurent, Dr. Frederick-Philips 
Job Posting Title: Receptionist - 50334 
Time Type: Full Time

Purpose of the position
The Receptionist will greet clients and visitors at the office and on the telephone in a professional and friendly manner.  They will also provide information and assistance to Customers as well as internal colleagues/departments.  
Key Tasks
•    Answer main phone line number by 3rd ring
o    Transfer calls to the requested party or determines who to transfer call to
o    Page staff to assist with client inquiries (as needed) 
•    Ensure visitor’s sign in, have visitors complete Covid screening form, and wear visitor badge
o    For maintenance/repair workers, consult if work permit is required
•    Sort incoming mail and courier packages for pick up by department employees
•    Update and maintain the internal phone list
•    Train additional individuals as Reception relief 
•    Log in Customer Complaints and inform respective Manager
•    Assist operational departments with data entry
•    Manage inventories for office supplies & stationaries.
•    Managing CODs (Cheques on Demand)
•    Managing and keeping record of all incoming cheques, their data entries, copies and sending to the lockbox
•    Arrange and manage shipments via couriers. E.g. Purolator, FedEx.
•    Managing approvals, keeping record and uploading Invoices.
•    Assist in other administrative tasks, as required
•    Other duties as requested

 

All staff:
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the Quality Health Safety Environment policy.
• It is the responsibility of all staffs to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Due to the dynamic nature of our industry, your accountabilities and role may change.

Function / Market & Industry Knowledge / Business Acumen / Process working
•    Understanding of DSV strategy and products


Skills & Competencies
COMMUNICATION & PRESENTATION
•    Ability to influence and convince others in a way that results in acceptance and agreement
•    Ability to shape conversations to ensure focus and understanding
•    Effective listening 
•    Willingness to engage in constructive confrontation
•    Ability to clearly and concisely present both written and/or oral information

ACCOUNTIBLITY 
•    Credibility
•    Assertiveness
•    Capable to make informed judgments and to generate practical, timely solutions
•    Ability to find pragmatic solutions by using decision making techniques
•    Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions 
•    Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location

CUSTOMER ORIENTATION 
•    Readiness to continuously focus on identifying and meeting customer current and future needs
•    Readiness to provide alternatives and optimized solutions to the Customer 
•    Ability to establish a successful long-term business partnership with internal and external customers

COLLOBORATION AND INFLUENCE 
•    Ability to work with different cultures and to manage cross functional interfaces
•    High priority for teamwork 
•    Team player
•    Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust

RESULT ORIENTATION 
•    Ability to set robust plans well in advance and to initiate action to move projects forward
•    Planning & Organizing (Ability to prioritize, plan, assign & control)
•    Time management (monitoring performance against deadlines and milestones)

PERSONAL EXCELLENCE 
•    Integrity
•    Act as a Role Model for Group Values and fully adhere to the Code of Conduct
•    High energy and resilience
•    High commitment and positive attitude in the face of setbacks and obstacles
•    High stress level (Ability to work under pressure and deal with tight deadlines)
•    Be authentic, approachable, open and honest


Educational background / Work experience
•    High School Completion
•    Minimum of 2 years of Reception and/or Customer Service Experience


Language Skills
•    Proficient in Englsih and French (written and spoken)

DSV complies with the Canadian Employment Equity Act and welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com

 

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