Job Req Number:  119318
Time Type: Full Time

General Description 

IT Service Desk is aiming for providing technical support in IT services. The IT troubleshooting area encompasses the applications of the new IT landscape and all IT infrastructure services:  

• Owner and responsible of the Incident and problem management from the opening till the issue is closing according the Service levels defined. 
• Work independently (Not only catch and dispatch) during weekends and national holidays to guarantee the 8Hours x 7Days IT support based on the defined services. The 24Hx7Days service will be provided in collaboration with other teams in other time zones and locations.  
• Provide the services on the ITSD corporate virtual team which has staffs in the other locations and covering the 3 different time zones APAC, Americas and EMEA based on the “follow the sun” concept.  
• Ensure the delivery of the first level support in logistics IT services and technical support in IT infrastructure services.  
• Management of Service Provider resources on basis of SLA´s, OLA´s, SOPs, 

Contracts and with individual targets 
• Handle upcoming issues even if the situation is not described 100% in the SOP. 
• Take care of new applications (New IT Landscape) which are used globally in case of incidents and problems that have a big business impact. 
• Capability to work in critical moments alone as long as the central incident managers could be brought in. 

 Specific Accountabilities 

• Perform first level support (based on ITIL definitions & Application Support SOPs) to international customers 
• Pro-actively monitor the respective system and react to any anomaly 
• Able to support on weekend and public holidays (On-duty Working may be required)

• IT infrastructure background (mailbox, VPN, communication system, desktop) is a plus 
• Network/data center technical support experience is a plus 
• Strictly follow and comply with all the rules and regulation on Compliance Guideline. 

Skills Required 

• Strong & Fast learning ability with basic IT knowledge 
• Effective communication skills in English (both written and spoken) 
• Good attitude, problem solving skills 
• Some travel may be required 

Experience and Qualifications 

• Bachelor's engineering degree in Information Technology or related 
• A minimum of 2 years' relevant experience in Information Technology Knowledge in analyzing and identifying incidents and problems related of IT systems (PC's, servers, applications, email, IT infrastructure) 
• Service Desk environment experience would be an advantage. 
• ITIL certificated as a plus 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.