Job Req Number:  132631
Time Type: Full Time

Position Overview

The Lead Solution Architect – Strategic Customer Integration (Global AWS – Contract Logistics) owns the end-to-end solution architecture for contract-logistics-related IT services and solutions supporting the global AWS account. Working closely with regional IT teams, Warehouse Operations, business stakeholders, AWS teams, and external partners, this role translates business and operational requirements into secure, scalable, resilient, and supportable solution designs.

The position provides technical leadership across WMS enablement, automation, customer integration, infrastructure, data, and security while ensuring alignment with enterprise architecture principles and global IT standards. This role also requires strong practical experience with enterprise WMS applications, with Blue Yonder (JDA) WMS experience preferred, including executing warehouse transactions, understanding and troubleshooting WMS configuration, analyzing application behavior, and investigating issues at the database level.

Key Responsibilities

• Serve as the lead technical point of contact for AWS contract logistics topics, translating complex business and operational needs into clear solution options, architecture decisions, and implementation requirements.
• Lead solution design across warehouse management, automation, integration, infrastructure, data, security, and service management domains.
• Provide hands-on functional and technical expertise for enterprise WMS applications, including Receiving, Putaway, Inventory Management, Replenishment, Picking, Packing, Shipping, Holds, Adjustments, Cycle Counting, and related warehouse processes.
• Understand existing WMS configuration and perform, recommend, or support configuration changes based on operational and customer requirements.
• Troubleshoot WMS issues end-to-end, from the user transaction/application layer through configuration, interfaces, and underlying database records.
• Apply strong hands-on experience with Oracle, PL/SQL, SQL, and SQL Server to navigate complex WMS database structures and understand relationships between master and transactional data.
• Read, write, modify, and troubleshoot complex SQL queries, PL/SQL procedures, packages, functions, and triggers.
• Investigate production and data-related issues by tracing warehouse transactions through application workflows, interfaces, database tables, and downstream systems to identify root causes.
• Troubleshoot interfaces and integrations between WMS and external systems, including EDI, API, middleware, and batch/file-based integrations.
• Support new warehouse implementations, customer initiatives, enhancements, testing, deployment, stabilization, and production support.
• Work closely with Warehouse Operations to understand operational issues and translate them into technical requirements and sustainable solutions.

Core Duties

• Lead regional solution architecture activities across the Americas, APAC, and Europe, ensuring consistent design principles while accommodating valid local operational and regulatory requirements.
• Own technical analysis and solution direction during critical incidents, escalations, and design challenges, coordinating subject-matter experts to identify sustainable resolutions.
• Evaluate AWS-related IT requirements for warehouse automation, inventory visibility, system interoperability, data exchange, and operational reporting.
• Partner with Business Project Managers, technical delivery teams, and Warehouse Operations to guide solutions from discovery and design through deployment, stabilization, and handover to support.
• Define and govern integration architecture across API, EDI, event-driven, batch, and middleware-based patterns, including interface ownership, data flows, error handling, monitoring, and non-functional requirements.
• Ensure solution designs address applicable security, compliance, data protection, resilience, audit, and penetration-testing requirements for logistics sites and connected platforms.
• Provide technical direction to external vendors and partners delivering warehouse systems, automation technologies, infrastructure components, and integration services.
• Promote reusable architecture patterns and AWS-aligned practices for reliability, scalability, observability, performance, and cost efficiency within contract logistics IT operations.

Required Qualifications

• Proven experience designing enterprise solutions using AWS services, integration platforms, APIs, EDI, middleware, and event-driven architecture patterns.
• Strong architecture knowledge across WMS, TMS, ERP, warehouse automation, infrastructure, data platforms, and IT service management solutions such as ServiceNow.
• Strong hands-on experience with enterprise Warehouse Management Systems (WMS) in implementation, configuration, development, or production-support environments. Blue Yonder (JDA) WMS experience is strongly preferred.
• Strong capability in data architecture, data quality, system interoperability, analytics enablement, and non-functional requirements.
• Solid understanding of contract logistics, warehouse operations, multimodal logistics, and global supply chain processes.
• Strong hands-on Oracle and PL/SQL experience, with the ability to independently read, understand, modify, and debug complex queries.
• Ability to navigate WMS database tables, understand table relationships, trace transactions, and diagnose data inconsistencies.
• Typically seven or more years of relevant IT experience, including significant responsibility for solution architecture or technical design in a global or matrixed environment.
• Ability to lead complex technical discussions, manage competing priorities across time zones, and drive decisions involving diverse business and technology stakeholders.
• Excellent communication, facilitation, documentation, and stakeholder-management skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Knowledge of enterprise architecture governance, IT Service Management practices, delivery methodologies, and structured solution-design processes.
• Analytical, detail-oriented, resilient, and comfortable providing technical leadership in fast-paced, high-pressure environments.
• Willingness to travel as needed.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

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