Job Req Number:  106650
Time Type: Full Time

General Responsibilities 主要工作职责 

The Sales Coordinator primary job is to support the Sales/BDM and satisfy the needs of locally secured DSV customers. This includes supporting, maintaining and developing the corporation and services extended to current customers as well as supporting the commercial team in winning new business opportunities.  

销售支持主要职责是协助销售/业务经理的日常销售工作，配合销售团队做好后台支持，满足本地客户的业务需求。 

内容包括: 支持维护并拓展已有客户，维护与现有客户的关系以及配合商务团队开发新客户和新业务。 

Furthermore to support the sales/BD/BM with quotations, follow-up, keep a close dialog with customer, sales and the DSV network overseas. 

并且协助销售/业务经理/分公司经理准备报价，跟货，协调和保持客户与销售以及得斯威海外办事处人员的密切的联系与及时的沟通 。  

The aim is to provide excellent Sales Support, to help Sales secure and develop business for the company and to work closely with the DSV Network, Operations and Product Specialists. 

岗位要求旨在协助销售维护并拓展业务，协调得斯威内部操作，和海外同事和产品专员保持紧密沟通与配合。 

Sales Coordinator is expected to have a very close dialog with customers and understand their requirements and hereby proactively deliver a high level of service. 

销售支持任职要求:建立与客户间的密切沟通,了解客户的需求并主动的提供高效高品质的产品和服务。   

Detailed Responsibilities 具体工作职责 

Sales Support 销售支持 

Service the locally controlled customers - this being New as well as Existing – on a day to day basis. 

主要服务于现有的本地控制的业务客户，以及新开发的本地控制的业务客户的日常维护 

Quote sales’ customers and align with Sales, TLMs and TLMs ensuring DSV provides competitive solutions. 

协助销售，业务经理，航线经理 对客户的询价提供具有竞争力的报价及完善的物流方案 

Proactively provide assistance and advice to our customers – visit customers together with sales as needed. 

致力于向客户提供日常协助及建议，需要时和销售一同外出拜访现有客户。  

Effectively assist in problem resolution. Handling customer complaints or any major incidents proactively. 

及时有效的提供问题解决方案，处理客户的投诉及建议，快速主动处理突发事件 

Support to develop new business opportunities from our existing customers 

帮助开发和支持现有客户的新业务需求 

Work with product managers, sales managers and TLM/BD managers to align expectation. 

通过和产品经理 ，销售经理，航线经理/业务经理之间的协作来实现客户的预期目标 

Ability to communicate industry related information to people outside our industry 

收集整理市场动态信息和市场趋势相关讯息，帮助客户及时了解市场状态和动态变化  

Process Control & Optimization 流程控制与优化 

Actively participate in internal “Team-Meetings” reviewing daily challenges and opportunities  

积极参与团队内的会议，跟销售/业务经理分享和探讨日常工作中遇到的机遇与挑战 

Follow up routing order / instruction / IOP  

密切关注紧急货物的内部跟踪 /收发指令 / 制定 IOP（ 内部 操作流程）并确保IOP在各部门的顺利执行  

Assist in managing and maintaining EDI customer codes in CW1. 

帮助管理和维护EDI客户在CW1系统中代码的使用和完整性 

Assist sales/BD with CW1 inquiries incl. monthly shipment overview and customer listings  

帮助销售/业务经理处理与CW1 相关的问题， 包括每月出货报告以及客户CW1 代码清单 

Prepare the documents for renewed credit agreement application. 

帮助整理续签月结客户需要提交的文件 

Ensure relative regular reports are done according to standard operation procedures such as KPI report (if required), CCS report  

确保相关常规报告根据规范的操作流程及时提交 ，例如 KPI 报告 （ 如需）， CCS报告 

Coordinate with related departments to ensure all available documents will be released to customer if the customer’s request matches company’s rules. 

在符合公司规定的情况下协调各个相关部门及时提供客户所需的资料 

 Update SOP together with Sales/BD 

协助销售/业务经理更新SOP（标准操作流程） 

Quotation 报价工作 

Receive and prepare price/quote requests with clear instructions/guidelines from Sales/RDM/BDM. 

了解销售/航线经理/业务经理对报价清晰的需求和指令 

Ensure incoming inquiries are handled correctly according to general quality standards of the department 

确保每一单询价都能根据相关部门要求准确地被处理 

Take action within 1 hour to send inquiry to internal operation, overseas colleague once receive inquiry from customer/sales/RDM/BDM 

在收到来自于客户/销售/航线经理/业务经理询价要求一小时之内，联系涉及的操作，海外同事准备相关报价 

For door to port/port to door/door to door inquiry, make sure to receive costs within 24 hours after inquiry sent to internal operation or overseas colleague 

对于 门到港 /港到门 /门到门之类的询价，确保24小时之内向内部操作人员和海外人员收集相关成本费用用于报价准备 

For port to port inquiry, get the cost from QMS within 1 hour. 

对于港到港海运整箱运费询价，确保在一小时内在QMS查询系统收集成本费用 

For port to port shipment, quotation should be sent customer formal quotation within 12 hours; 

对于港到港的货物询价，报价应以正式报价单形式在12小时内提供给客户 

For door to door/port to door/door to port shipment, quotation should be sent to customer formal quotation preferably within 24 hours. If need more time, please advise customers.. 

对于门到门/港到门 /门到港 货物的询价，应在24小时之内以正式报价单形式提供给客户。如需花费较长时间准备应提前告知客户 

Call customer to make sure that they received the quotation in time and try to get comments by return. 

和客户保持及时的电话沟通，确保客户及时查收报价单并及时反馈 

Communication with the DSV overseas network for rate and service inquires 

和得斯威海外办事处及时有效的沟通确保按时收到成本和运输方案 

Measure the quotation hit (win) ratio. 

监督报价效率达到合格线 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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