If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

Customs Support


DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: CAN - Niagara On The Lake, Niagara Parkway 
Job Posting Title: [[Customs Support ]] 



Purpose of the position


To provide assistance to our team of customs raters in their day to day task of submitting customs entries. The Customs Support role will assist in both the pre-clearance process in assembling documents and registering shipments for lodging, as well as post clearance matters relating to transportation and releasing of cargo. The Custom Support role will be asked to perform all duties correctly and cost-efficiently, in compliance with Company standards.


 Key Tasks


Shifts: Morning, Afternoon and Nights

  • Manage the Customs group email account and distribute documents and information accordingly to the appropriate people
  • Answering the telephone
  • Registering shipments to be submitted for customs clearance
  • Track and trace incoming shipments and assist with data entry
  • Manage all incoming mail and gather commercial and shipping documents from client and, where necessary, arrange for documents to be mailed to steamship lines and relevant parties
  • Arranging for payments of invoices to steamship lines, warehouses, government agencies etc
  • Arranging for transportation of cargo once released, and maintaining trucker relationships to maximize partnerships
  • Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
  • Identify tasks that require special handling, recommend process improvements and implement resolutions within assigned scope of responsibility
  • Perform other duties as assigned.

All staff:

Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the Quality Health Safety Environment policy.


It is the responsibility of all staffs to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.


Due to the dynamic nature of our industry, your accountabilities and role may change.


Function / Market & Industry Knowledge / Business Acumen / Process working


Basic understanding of Canadian Customs and matters relating to


Skills & Competencies



Ability to influence and convince others in a way that results in acceptance and agreement

Ability to shape conversations to ensure focus and understanding

Effective listening

Willingness to engage in constructive confrontation

Ability to clearly and concisely present both written and/or oral information






Capable to make informed judgments and to generate practical, timely solutions

Ability to find pragmatic solutions by using decision making techniques

Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions

Supports organizational commitment to ISO 9001, ISO 14001, and OHSAS 18001 certification.




Readiness to continuously focus on identifying and meeting customer current and future needs

Readiness to provide alternatives and optimized solutions to the Customer

Ability to establish a successful long-term business partnership with internal and external customers




Ability to work with different cultures and to manage cross functional interfaces

High priority for teamwork

Team player

Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust




Ability to set robust plans well in advance and to initiate action to move projects forward

Planning & Organizing (Ability to prioritize, plan, assign & control)

Time management (monitoring performance against deadlines and milestones)






Act as a Role Model for Group Values and fully adhere to the Code of Conduct

High energy and resilience

High commitment and positive attitude in the face of setbacks and obstacles

High stress level (Ability to work under pressure and deal with tight deadlines)

Be authentic, approachable, open and honest


Educational background / Work experience

High school diploma or equivalent.

Experience in customer service an asset

2 – 3 years of freight forwarding and/or customs brokerage experience preferred but not necessary


Language Skills

English fluency (written and spoken)

Secondary language (an asset)


Computer Literacy

MS office, basic software skills

Knowledge of Internet




DSV complies with the Canadian Employment Equity Act and welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com