Job title

IT Supporter (3) - CL

Division

IT (DSV Solutions Pty Ltd)

Reporting line

Sr Manager - Infor CC Std & Process Excellence, Global IT CL

Location

China & India

Purpose of the role

The IT Supporter in S&PE acts as a linchpin to the Infor CC that enables uniformity across all WMS in terms of Std and Process Excellence.

Our mission is to align with organizational goals, driving value and fostering strong partnerships with all the cross-functional teams in WMS.

Key Tasks

(Focus on key tasks that impact the role's success)

• Drive strong standards and productivity through continuous improvement of Infor CC operational processes and measures.
• Act as the point of contact for tasks that the individual takes up as per the engagement model.
• Supports the WMS delivery teams to align IT capabilities with business needs.
• Build trusted relationships with WMS team members across APAC to understand their needs, challenges & opportunities.
• Ensure Standard and Process Excellence across Infor CC.

Selection Criteria

(Mention the must-have education/experience/skills, etc.)

• Bachelor’s degree in IT or equivalent experience showing upward progression in an IT organization
• 8 -10+ years of relevant functional experience in ITSM, PM, Agile Methodologies.
• Experience in working with IT application team (eg - WMS, TMS, ERP, EDI, visibility platforms)
• Working knowledge of Service Now, JIRA, Microsoft office tools is a must.
• Proven ability to manage stakeholder relationships across technical and operational teams
• Ability to identify root causes of issues and gaps and provide relevant solutions.
• Highly developed communication and interpersonal skills

Success in this role means…

• Ensure high levels of stakeholder satisfaction by delivering reliable, timely, and standardized IT solutions.
• Consistently achieving best performance, driving operational excellence, and meeting or exceeding KPIs.
• Collaborate with team members to solve problems and achieve common goals. Promote cross-functional teamwork to enhance operational efficiency.

Authorization Level and Responsibility

Level 3  (Refer to Authorisation & Title Catalogue)

Staff Responsibility (applicable for managerial roles)

IT Supporter is an IC role who works on Project Management, Service management, Governance, CSI, ITIL related topics across Infor CC based on the Engagement Model.

Additional Considerations

Working in an organization with a global footprint like DSV, you may from time to time be expected to connect with colleagues & peers by participating in meetings, town halls and working groups that are outside of traditional working hours. With our flexibility policy you will be able to work with your manager & team how you incorporate such attendance into your working week.

Health, Safety, and Environment (HSE) Compliance

Promote a culture of safety and environmental responsibility in workplace. Ensure compliance with all health, safety and environment practices and procedures established by DSV. Work with due care to reduce hazards and waste that may impact or work and environment.

Last Updated By:  S&PE Lead                                                                                                                                                                   Last Updated on: February 2026

** This role goes beyond the listed tasks—you’ll be encouraged to take on new challenges and bring your skills and energy to everything you do

Our promise to each other

Our leadership promise

We are ONE DSV and we work together as one global company. We share one goal: to serve our customers in the best possible way while running a profitable business. Our promise is expressed by the following behaviour:

In line with changing conditions for our business, we strive to motivate our employees and develop their skills. We trust our leaders with this important responsibility and we expect them to honour and demonstrate the following behaviour:

Customers first

• We deliver great customer experiences and high quality services
• We are proactive in our customer dealings and work hard to retain existing customers
• We make it easy for our customers to do business with us  

Lead yourself 

• I keep my promises
• I express my honest opinion in a constructive manner
• I am a good ambassador for DSV
• I am aware of my own limitations  

Best performance 

• We are transparent and driven by results and profit
• We act loyally in the interest of ONE DSV; this interest comes before any divisional, country or personal interest
• We are driven by entrepreneurship and local empowerment  

Lead your team 

• I set ambitious goals for my team and follow up on performance
• I delegate tasks and responsibilities
• I encourage an open dialogue and give constructive feedback
• I motivate my team to perform at their best
• I develop my team to ensure they have the right skills   

True collaboration

• We take ownership and show initiative
• We collaborate and communicate in a respectful way
• We practise open dialogue​

Lead your business 

• I act in the interest of ONE DSV
• I understand my business and the market
• I develop and grow my business in a professional way