This position leads and represents the BY CC for the Global Customer Management (GCM) account, acting as the primary interface between operations, the customer, Local IT Business Partners (CL IT), and Global IT teams. The role ensures coordinated delivery, transparent communication, stable operations, and consistent alignment with architecture, templates, standards, and customer expectations.

STRATEGIC / TACTICAL

• Lead and represent the BY CC towards the GCM account, ensuring alignment on priorities, expectations, and delivery plans.
• Drive the internal BY CC organization around GCM—securing resources, planning activities, managing timelines, and coordinating workstreams linked to the account.
• Collaborate with Local IT Business Partner CL IT organization to jointly support the GCM, align on priorities, and ensure combined delivery.
• Represent the BY CC for GCM matters toward other Global IT teams (e.g., EDI, Integrations, Automation, Architecture, Security), ensuring clarity on responsibilities and dependencies.
• Ensure BY CC uses the right architecture, templatized approaches, and standardized solutions by collaborating closely with the BY CC Core team.
• Build and maintain a strong relationship with the GCM team; drive proactive collaboration, early alignment, and shared ownership of outcomes.
• Represent BY CC toward Operations and the customer—ensuring transparent communication, aligned deliverables, and mutual understanding of scope, timelines, requirements, and constraints.

GOVERNANCE

• Ensure all requirements are properly translated into Change Requests (CRs) or projects with clear scopes, documented assumptions, and High-Level Estimates (HLEs).
• Control scope, manage scope creep, and ensure delivery stays within agreed HLE boundaries.
• Ensure governance compliance for architecture, solution templates, development standards, documentation, and operational handover requirements.
• Maintain financial transparency across internal and external resource usage for all GCM-related work.
• Escalate risks, blockers, and critical decision points to the Head of BY CC or relevant management in a timely and structured manner.
• Adhere to the global and regional governance guidelines defined for all IT solutions and in particular the once in the logistics area

RESEARCH AND EXPAND THE TOOLBOX FOR WMS SOLUTIONS

• Research new opportunities for increasing productivity and growing profit within the function of WMS systems
• Communicate and collaborate with the BY WMS Core Lead, BY WMS Delivery Lead & Director BY WMS on future functionality as market trends/demands are presented
• Collaborate with the Core & Delivery teams in delivering those functionalities

EXECUTION

• Organize and oversee all BY CC workstreams connected to GCM—including solution design, build streams, rollouts, improvements, and escalation handling.
• Act as the BY CC lead in calls, meetings, and workshops involving the GCM account, Operations, customer representatives, and IT stakeholders.
• Support the BY CC Support team by helping prioritize issues, ensuring rapid stabilisation, and driving preventive actions to reduce recurring GCM‑related incidents.
• Ensure the design and delivery of supportable, easy‑to‑use, stable solutions that follow BY CC standards and best practices.
• Coordinate with BY CC Core to ensure architectural consistency, templatization, and adherence to implementation guidelines.
• Secure on‑time, in‑budget delivery of all BY CC commitments for the GCM account.
• Provide structured progress reporting to the Head of BY CC / relevant leadership.
• Ensure consistent reporting and coordination with peers managing other GCM accounts—harmonizing approach, templates, KPIs, and communication methods.
• Participate in weekly BY CC management meetings and contribute to organizational improvements, knowledge sharing, and best‑practice alignment.
• Act as interface between the demand functions and IT solutions to ensure internal and external customer requirements are met
• Secure on-time creation of technical solutions, internal developments
• Analyze customer requirements, recommend, project manage & manage the implementation of IT solutions in collaboration with business owner/account manager
• Coordinate information & activities to ensure customer satisfaction in delivering warehouse management solutions
• Collaborate with regional project management team to manage time/resources and successfully deliver IT warehouse systems services
• Create and deliver in person or by teams’ presentations/demos on how IT enables warehouse solutions
• Identify gaps and/or shortcomings of DSV warehouse applications based on own’s observations, knowledge, customer’s requirements and competitor’s systems. Pro-actively discuss these improvement opportunities with the global WMS teams in both Core and Support areas and where appropriate participate in continous improvement projects related to DSV’s standard warehouse solutions
• Support head of department with ad-hoc IT projects as required

Minimal requirements

GENERIC REQUIREMENTS:

• Ability to navigate and work with BY WMS (previously JDA, RedPrairie Discrete)
• Generic knowledge of BY WMS (Moca, configurations, Page Builder, Integrator)
• Good SQL command language and knowledge of relational Database.
• Experience with implementing EDI/B2B end to end customer supply chain solutions.
• General knowledge of working with different 3rd party SW providers.
• Capable of taking ownership of and implementing the project, including the end-user contact, analysis, design, and documentation.
• Proven ability to maintain and implement high quality, reliable WMS solutions. 

PERSONALITY TRAITS:

• Excellent communication skills both written and oral and the ability to tailor these to the audience
• Ability to work in a diverse multi-cultural environment
• Ability to move forward successfully with minimal direction: self-motivated & autonomous
• Capable of remaining professional & effective considering sometimes very stressful situations
• Strong analytical skills in relation to logistics processes and the ability to translate these into the standard processes within a tier 1 WMS solution
• Pro-active and willing to involve stakeholders in decision making process when needed
• Ready to take personal accountability for achieving individual and shared goals
• Able to influence and convince others in a way that results in acceptance, agreement and overall, more efficient and profitable logistics environment
• Credible with vendor, internal / external customers, peers and staff

LEADERSHIP & MANAGEMENT

• Demonstrates integrity and DSV values.
• Acts as a role model in collaboration and customer orientation.
• Strong leadership presence—confident, structured, and resilient.
• Financial awareness and ability to manage budgetary elements.
• Able to drive alignment and steer teams in complex multi‑stakeholder environments.

• High commitment and positive attitude in the face of setbacks and obstacles
• Authentic, approachable, open and honest
• Effective listener

Minimal requirements

7 years professional experience in a transportation, logistics or supply chain management related role, preferably within the 3PL industry.