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Senior Customer Service Representative

Customer Service

Job Req Number:  50607
Time Type: Full Time

 

At DSV Venray, growth is on the rise. Will you grow with us? And are you looking for a challenge with responsibility and room for your own creativity? At our location in Venray, we are looking for an enthusiastic

 

Senior Customer Services Representative


What will you be doing?
As Senior Customer Service Representative you coordinate activities within the assigned Customer Services team for one or more customers. You also carry out administrative and planning activities and act as a link between the customer and internal departments, so that the correct data and planning is available for the incoming and outgoing departments. Of course you always meet customer-specific agreements and wishes! 


The Customer Services department is an operational department within a site and is the first point of contact for the customers of the site, for orders, questions and complaints about their goods storage and/or transport. The department in Venray consists of 2 teams. Each team is managed by a Customer Services Supervisor and consists of 4 to 10 people. The Senior Customer Services Representative has a coordinating role within his/her team of Customer Services Representatives.

 

Your core tasks are, among others:

  • Act as the first operational point of contact/escalation point;
  • Processing data on the basis of order assignments from customer(s);
  • Spotting disruptions, informing the customer(s) and transporters of expected delays/changes; and 
  • delays/changes;
  • Taking care of the administration for the benefit of the invoicing, monthly delivery to the Finance department in cooperation with the manager;; and 
  • Finance department on a monthly basis in cooperation with the manager;
  • Supervising/training (new) employees.


What do we ask?
We are always looking for people who want to make a difference and add value to our organisation. The qualities we value are: commitment, responsibility, professional skills and the ability to share knowledge. In the role of Senior Customer Services 
Representative, we also require the following attributes: communication, creativity, planning and organising, and a focus on results. 

 

Furthermore, we think that this role is tailor-made for you, if you:

  • Have completed an intermediate vocational education (preferably in logistics);
  • Have a healthy commercial attitude; 
  • You have pleasant manners; 
  • You are fluent in Dutch and English, both verbally and in writing. If you also have a command of a third European language, that would certainly be an advantage!
  • You are available for 40 hours a week.


What do we offer?
As a global provider of logistics solutions, we offer good career opportunities to the right people. We find it important that our employees enjoy going to work. Personal attention, open communication, collegiality and a positive corporate culture are central to this. We offer you a full-time job with a globally operating company in the field of air and sea freight, road transport and logistics. The Solutions division focuses on designing, implementing and managing total logistics concepts, in order to add value to its customers' supply chains.

 

Does this sound like the challenge you would like to take on? 
Does the vacancy appeal to you? Are you the enthusiastic candidate we are looking for? We would like to get to know you! You can apply until 31 May 2022. 

 

Send your CV with motivation or leave your details and we will contact you. For further information about the position please contact Sanne Reijnders at 06-23035118 or sanne.reijnders@dsv.com.

 

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com 

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