Job Req Number:  88345
Time Type: Full Time

Purpose of the role 

The Business Support Assistant is responsible for Control Tower transactional activities related to track & trace and shipment updating. They must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions.  

Key Tasks & Deliverables  

• Check and monitor shipment milestones and update nominated system when applicable.  
• Provide missing milestones report to the Account Management team including the stations that need to provide expected action. Escalate noncompliance when necessary.  
• Monitor mailbox and other input data source for booking creation request, shipment update and data revision (whichever applicable)  
• Advise any discrepancies in the shipment information especially those that cannot be resolved from our end.  
• Respond to related queries.  
• Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary. 
• Promote and initiate process improvement. Participate actively on projects that may lead to process efficiency. 
• Meet and/or exceed expectations as defined on the SLA. 
• Prepare daily and weekly volume reports. 
• Ensure accuracy on work outputs. 
• Participate in team huddles and stakeholder meetings. 
• Actualize team weekly health check reports when needed. 
• Work under the direction of a Team Leader. 

Education and Skills 

• Freight-forwarding / logistics education is an advantage. 
• Knowledge in different transport management system is an advantage. 
• Exposure on Sales and Commercial process is an advantage. 
• For Billing issuance process, experience is similar tasks is an advantage 
• Good know-how in MS-Office (Outlook /Excel – Intermediate to advanced) 
• Good know-how in web-based applications / Internet 
• Quick comprehension and great focus at work 
• Resilient and has ability to prioritize and meet deadlines.  
• Accurate and reliable 
• Ability to work in a team 
• Good interpersonal skills  
• Open and flexible in meeting customer demands / service attitude 
• Able to cooperate with various units in DSV (ISSC and Local Teams) 

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.