Job Req Number:  79401
Time Type: Full Time

Main KPIs:

• Accountability – ensure assigned processes and deliverables are completed on or before designated schedule of submission
• Accuracy – complete deliverables accurately in the designated systems (i.e. CW1, EDC, etc.) or tools (excel, powerpoint, teams, etc)
• Timeliness – submit deliverables timely via designated methods (i.e. CW1, EDC, Email, etc.)

Detailed Job Responsibilities:

• Support various processes including, but not limited to, Order Management and other specialized client requirements based on defined work instructions
• Monitor different Key Performance Indexes (KPIs) and help drive branch compliance to CSOPs
• Maintain the data integrity of Client Master Files (CMF) and Access Profiles (AP) based on prescribed formats.
• Support the SOP validation process by following up with the applicable branches to ensure data completion and accuracy
• Support data entry and EDI retriggering
• Flag irregularities via the use of Non-Conformance Database (NCD)
• Identify and support corrective/ preventive action solutions and continuous improvement initiatives
• Train new hires and impart best practices on existing processes
• Provide daily or weekly reports on client requests, process changes, issues, concerns, and program highlights
• Document new and existing processes as necessary
• Prepare internal work log report for billing purposes

Communications

• Internal – sales, customer service, operations
• External – client recipients/point of contact

Decision-making Authority

• NA

Skills & Competencies

• Keen attention to details
• Excellent administrative and problem-solving skills
• Quality and process-oriented
• Able to handle multiple tasks and changing requirements
• Ability to work in a diverse and global team environment
• Amenable to work in shifting schedules or as required by the business
• Effective at managing conflict and maintaining a professional demeanor even under pressure

Educational background / Work experience

• Completed at least 3 years in college
• Preferably with 6 months Freight Forwarding or Customer Service experience
• Experience in pricing is an advantage

Language skills

• Proficient in English (written and spoken)

Computer Literacy

• Working knowledge in MS Office (Outlook, Excel, Powerpoint, Word)

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.