Job Req Number:  78400
Time Type: Full Time

Unit Name: Event Management

Department: SIMA – GISC

Position Name: IT Event Manager

Job Summary:

We are seeking a highly skilled and experienced IT Event Manager, you will be responsible for the effective management and coordination of all IT events within Our Organization. You will play a key role in ensuring that IT events are efficiently monitored, analyzed, and resolved, minimizing their impact on business operations. Your expertise will contribute to maintaining a stable and reliable IT environment, ensuring the smooth functioning of our systems and services.

Responsibilities:

• Implement an effective IT event management process based on ITIL best practices.
• Monitor all IT events, including incidents, alerts, and system notifications, and ensure their accurate recording within the event management system.
• Analyze and prioritize events based on their potential impact on business operations and services.
• Coordinate and Collaborate with various IT teams to investigate and resolve events in a timely manner, ensuring minimal disruption to services.
• Identify and promptly escalate critical events to appropriate stakeholders. Including senior management if necessary.
• Develop and maintain event management dashboards, reports, and metrics to track and communicate the status and performance of IT Events.
• Conduct regular reviews and analysis of event management processes and procedures, identifying areas for improvement and implementing necessary changes.
• Collaborate with other IT service management processes, such as incident management, problem management, and change management, to ensure effective coordination and communication.
• Stay up to date with industry trends and best practices related to event management and proactively recommend improvements or new approaches.
• Provide guidance, training, and support for IT teams on event management processes, tools, and techniques.

Requirements:

• Bachelor’s degree in computer science, information technology, or related field.
• Relevant certifications, such as ITIL Foundation or ITIL practitioner, are highly desirable.
• Proven experience in IT event management, preferably in a similar role.
• Strong knowledge and understanding of ITIL framework and event management principles.
• Proficient in using event management tools and software.
• Excellent analytical and problem-solving skills, with the ability to prioritize and respond to events based on their impact and urgency.
• Strong Communication skills, with the ability to effectively collaborate and coordinate with cross-functional teams.
• Attention to detail and ability to work in a fast-paced, dynamic environment.
• Strong organizational skills, with the ability to handle multiple priorities and meet deadlines.
• Knowledge of IT infrastructure components like networks, servers, databases, and applications.
• Proactive and self-motivated, with a continuous improvement mindset.

Other Requirements:

• Willing to work on a shifting schedule (24/7) including Weekends and Holidays.
• Willing to work in the office at least 3x times per week.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.