Job Req Number:  79612
Time Type: Full Time

Senior Application Support Specialist, Enterprise Transformation

Do you want to become part of a global support organization for a suite of cloud-native in-house developed applications?

Are you keen on delivering world class application support, and do terms like cloud technology, microservices, and machine learning pique your interest?  If so, you might well be our coming Application Support Specialist for DSV’s Enterprise Transformation organization.

Join a vetted team of talented specialists, focused on DSV’s most valuable digital products

You will join an agile department responsible for developing and operating modern products, in line with DSV’s digital strategy. Our purpose is to generate direct business value for DSV’s business divisions by building advanced end-to-end products while drawing on state-of-the-art Machine learning / Artificial intelligence capabilities.

The use cases we solve tend to have a high degree of complexity, often requiring non-deterministic problem solving, near real-time data processing, high availability, vertical and horizontal scalability, and a high volume of transactions.

We are now expanding our application support capability across the products in a unified manner. You will join an international, around-the-clock application support team taking on this challenge:

• Engage with application end users to analyze and document issues and take responsibility for their successful resolution
• Work with DevOps, Test Engineers, and Development teams to implement permanent solutions
• Further, advance our monitoring framework and ensure 24/7 system and support availability via on-call
• Work closely with both IT and business to facilitate the continual improvement in the availability, performance, functionality, and security of our platforms
• Work with industry-leading technologies like Kubernetes, Kafka, MongoDB, and Docker
   

For you to be successful in this position, we imagine that you:

• Demonstrate a strong sense of ownership, customer service, and integrity
• You are organized and enjoy working in a team
• Possess excellent communication skills and command of the English language
• Our ideal candidate brings two or more years of experience in application or technical support and has a relevant bachelor's degree or equivalent experience.
• You have a foundational knowledge of microservice architecture and ITSM tools, as well as the Atlassian products. Familiarity with a programming or scripting language is a plus.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.