Job title

Senior Manager, Business Services, Regional IT Services

Division

IT (DSV Air & Sea Pty Ltd)

Reporting line

Head of IT Cluster Pacific

Location

Manila

Purpose of the role

The Business Services Manager establishes critical relationships with Business stakeholders in order to understand and address existing and/or emerging challenges and opportunities. This role will provide specialist advice and solutions to support the overall success of the business through digital enablement.

Key Tasks

(Focus on key tasks that impact the role's success)

• Development, maintenance and support of local/regional applications
• Application lifecycle management (support, bug fixing, enhancements)
• Service ownership of all regional and local applications for Air & Sea and Contract Logistics
• Business Consultancy and advice on digital enablement
• Business relationship management – interpret strategic objectives and execute as required
• Collaborate with leaders both inside and outside the organization to ensure delivery of meaningful results from strategic initiatives
• Manage/oversee IT Projects to ensure they are executed within scope

Selection Criteria

(Mention the must-have education/experience/skills, etc.)

• 15 + years of relevant functional experience
• Relevant IT/Business related domain & qualifications
• Highly developed ability and proven experience in interpreting strategic IT related initiatives and aligning to business/commercial objectives
• Advanced conflict resolution, influencing and communication skills
• Ability to identify root causes of issues and gaps and provide relevant solutions.

Success in this role means…

• Adopt a customer-first approach, prioritizing customer needs and expectations in all operations. Ensure high levels of customer satisfaction by delivering reliable, timely, and cost-effective IT solutions.
• Consistently achieving best performance, driving operational excellence, and meeting or exceeding KPIs.
• Collaborate with team members to solve problems and achieve common goals. Promote cross-functional teamwork to enhance operational efficiency and customer service.
• Demonstrate effective leadership by guiding, mentoring, and supporting team members, inspiring them to achieve their best performance. (For managerial roles only)

Authorization Level and Responsibility

Level 6

Staff Responsibility (applicable for managerial roles)

Provide leadership and guidance to direct reports, ensuring they are well-supported and equipped to meet their performance goals while fostering a collaborative and productive team environment.

Additional Considerations

Working in an organization with a global footprint like DSV, you may from time to time be expected to connect with colleagues & peers by participating in meetings, town halls and working groups that are outside of traditional working hours. With our flexibility policy you will be able to work with your manager & team how you incorporate such attendance into your working week.

Health, Safety, and Environment (HSE) Compliance

Promote a culture of safety and environmental responsibility in workplace. Ensure compliance with all health, safety and environment practices and procedures established by DSV. Work with due care to reduce hazards and waste that may impact or work and environment.