Key Responsibilities

This role sits within Solutions Design function of DSV Contract Logistics Division, reporting to Head of Global Solutions Design Tools & Standardization. Other than leading SSC team, the role owner focuses on capability development, SD work quality assessment & management, and continuous improvement of standards and practices across the global SD community.

1. Lead the resources allocation at Shared Services Centre for demands handling, through closely coordination and coaching to ensure the high quality of SSC outcomes are delivered on time.
2. Provision of the survey at a regular/demanded period basis and/or technical assessment deck for SD Community to ensure the experience gaps are identified and hence with necessary training plan arrangement
3. Work with Knowledge Management teammate(s) to determine and establish assessment tools/matrix for hiring and capability analysis.
4. Manage the Quality Management program (Global SDQ) and TeamLink Performance Quality for both SD and Automation resources deploying plans to address shortcomings captured through an objective Quality Review Process.
5. Conduct ongoing analysis for Solutions Quality, identify and implement improvements on unsuccessful tenders and projects to eliminate the alignment gap of solutions or offer as necessary.
6. Collaborate with regional teams to design and deliver structured training programs.
7. Guide regional "Country Coordination, Training, Onboarding" SME to facilitate learning & development when required for ensuring specific experience gaps are closed.
8. Act as an ambassador within the Global SD Tools & Standardization team to ensure all initiatives derived from People, Training & SSC and other scopes are represented correctly and share voices/insights to internal stakeholders to integrate all improvement plans, standards, procedures, and tools where is necessary.
9. As one of Global SD Tools & Standardization Team's key resource, the team member will expect to handle/lead projects directly initiated from SD Centers (– minimum 15% of annual worktimes or 250 man-hours) to ensure clear understandings about the demands of tools/workflow/application for ongoing reform and/or enhancement.
10. Traveling abroad/overseas is required when necessary (e.g. for workshop, trainings, etc.): <20%

Qualifications

Education

• Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, Operations Management, or a related discipline.

Experience

• 10+ years of relevant working experience in the logistics and supply chain industry; knowledge of warehouse automation, 3PL, 4PL or LLP variations is a plus.
• Min 3 years of leadership experience managing teams within a matrix organization.
• Demonstrated experience in capability development, talent management, workforce planning, and organizational effectiveness.
• Proven track record in establishing and managing quality management frameworks, assessment programs, and continuous improvement initiatives.
• Experience leading cross-functional and global projects involving process standardization, technology implementation, or business transformation.
• Strong exposure to tender management, solution design reviews, and operational improvement initiatives within logistics or supply chain environments.
• Experience collaborating with global stakeholders and managing initiatives across multiple countries and time zones.

Technical Competencies

• Advanced knowledge of Contract Logistics operations, warehouse solutions, and supply chain design principles.
• Strong and in-depth knowledge in warehouse solution; able to develop operationally feasible solution(s) to meet customer requirements.
• Experience developing competency models, training curricula, onboarding programs, and learning pathways.
• Proficiency in data analytics, KPI management, reporting tools, and business intelligence platforms.
• Knowledge of Lean, Six Sigma, Continuous Improvement, or Operational Excellence methodologies is a plus.

Leadership Competencies

• Proven ability to lead, coach, and develop high-performing teams in a global environment.
• Strategic thinker with the ability to translate business objectives into actionable capability and quality improvement programs.
• Excellent communication, presentation, facilitation, and change management capabilities.
• Ability to drive collaboration across regions, functions, and cultures while fostering a culture of continuous improvement and innovation.
• Strong decision-making, problem-solving, and analytical skills.

Personal Attributes

• Results-oriented with a strong focus on operational excellence and customer outcomes.
• Highly organized, adaptable, and capable of managing competing priorities in a dynamic environment.
• Collaborative leader who promotes knowledge sharing, standardization, and best-practice adoption globally

Additional Requirements

• Willingness and ability to travel internationally up to 20% of the time for workshops, training programs, stakeholder engagements, and project implementations.
• Comfortable working with global teams across different cultures and time zones.