If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

Team Lead - Customs CA & NL


Job Req Number:  39407
Time Type: Full Time

Position target:

This position is accountable for managing account related activities for Corporate, Ocean & Air Freight to achieve agreed service levels that includes:

  • Rule based working along global standards
  • Readiness of mind, concentrated/accurate/reliable mode of operation (functioning)
  • Daily complexity tasks handing independently
  • Deep dive into existing problems and identify the root causes and addressing it


Tasks and Responsibilities:

  1. Prepare and Present performance report to internal and external stakeholders
  2. Data quality monitoring/reporting/control through coordination with various parties
  3. Follow ISSC MNL internal SOPs, country/trade-lane specifics
  4. Follow working instructions of superior
  5. Escalate irregularities to ISSC MNL Manager and discuss action plans.  
  6. Ensure proper execution of agreed services by continuously monitoring internal operations as per service performance KPIs defined in SLA
  7. Monitor and Maintain proper Staffing and Scheduling to meet volume completion requirements as well as productivity of team.
  8. Conduct time and motion study every 6 months to ensure correct staffing at all times.
  9. Drive continuous improvement of the team and related processes.
  10. To take up additional task as assigned by Operations Manager on ad hoc basis for business purposes.
  11. Guide new employees in daily operation and ensure to complete onboarding plan.
  12. Cross skill team members to support in case of business needs
  13. Ensure succession planning is in place and ensure minimal impact in operations due to staff resignation/transfer.
  14. Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.
  15. Behaviors and attitudes consistent with the values.
  16. Professional skills development by participation in training and constant self-education.




Education and skills:

Education: College Graduate

Work experience: at least 2 years above work experience with Logistics and shared services industry.

Experience in Managing a Team with focus on KPI, staffing & scheduling.

  1. Customs process background/experience.
  2. Experience with Data Quality Check, reporting and Analysis is preferred.
  3. Intermediate or Advance Excel skills is required.
  4. Intermediate or Advance Knowledge on Microsoft Office Software (Excel, Word, Outlook) is required.
  5. Fluent in English, verbal or written is a must.
  6. Good presentation skills
  7. Excellent Team handling/management





[Competencies – Business ]

  • Team player and coordinator with high priority for teamwork
  • Ability to influence and convince others in a way that results in acceptance and agreement
  • Knowledge in Data Quality process, reporting, analysis that leads to improvement is required.
  • Good inter-personal skills with positive mindset
  • Proactively interact and effective communication with others
  • Organization skills including prioritizing, planning, assigning and controlling objectives
  • Good presentation skils is a must.

[Competencies – Personal ]

  • Result and detail oriented as well as customer focused
  • Monitor performance against deadlines and milestones
  • High commitment and positive attitude in the face of setbacks and obstacles
  • High stress level (Ability to work under pressure and deal with tight dead lines)
  • Ability to establish and maintain effective working relationships with managers and employees, along with working with internal clients.

DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com