Location: ZAF - Port Elizabeth, Uitenhage Rd (Struandale Facility)
Job Posting Title: Freight Forwarder 
Time Type: Full Time

Main Purpose of the Role 

Own and coordinate the end-to-end management of clients’ ocean import & export shipments against estimated ready dates and required-on-site dates through effective communication with clients and service providers, on-time cargo collection and delivery, and accurate, clean invoicing.

Qualifications 

• Grade 12 / Matric is essential.
• A relevant tertiary qualification is advantageous.

Computer Literacy Level

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Additional Computer Skills 

• Microsoft 365 suite
• CargoWise One (CW1)
• TANGO

Job Related Requirements 

• At least 3 years’ experience in ocean freight.
• Comprehensive knowledge of the logistics industry.
• In-depth knowledge of Incoterms and customs requirements.
• Strong client communication skills.
• Knowledge of container and shipment planning and coordination.
• Organised and able to manage a desk, prepare reports and perform analysis.
• Self-motivated, deadline-driven, able to work under pressure, and a positive team player.
• Able to maintain effective relationships with clients and internal and external service providers.

Added Advantages for the Role 

• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Demonstrated ability to plan and prioritise workloads to meet deadlines.
• Practical problem-solving skills to manage budget and time pressures without compromising quality.
• Ability to work effectively in a multifunctional, matrix team structure.
• Experience and understanding of other shipping modes.
• Excellent communication, negotiation and networking skills.

Duties & Responsibilities 

• Ensure company performance objectives are achieved and follow all operational systems and procedures.
• Coordinate cargo collection & pick up and shipping with DSV origin & destination offices against client purchase orders, estimated ready dates and required-on-site dates.
• Monitor shipments throughout their lifecycle and provide clients with proactive, accurate status updates.
• Report collection and shipment delays promptly and escalate risks to management.
• Prepare accurate shipment documents to support timeous pickup and delivery and clean invoicing.
• Maintain effective relationships with clients, shipping lines, port authorities, transporters, container depots and other service providers.
• Communicate shipment status, issues and changes in line with client and customer procedures.
• Control costs and transit times, minimise waste, and resolve outstanding account queries.
• Ensure on-time billing and maintain accurate shipment status updates in CargoWise One under ZA Comments.
• Participate in daily morning meetings and escalate pending issues to management.
• Prepare estimates, arrange COD payments, and attend to client and shipment-related queries.
• Maintain daily feedback on relevant dashboards and reports, including BOE/unbilled, job profit, WIP, Webcost queries and milestone reports.

Provide desk coverage during employee absence and support the Oceanfreight department when required

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV