Job Req Number: 120815
Time Type: Full Time
Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.
We’re looking for an experienced Operations manager to join our team in Brisbane. The position is responsible for handling shipments from conception to completion – from liaising with customers & suppliers in an effective and timely manner whilst directing, compiling, and processing the necessary documentation, to arranging transport and final invoicing.
Your typical day at DSV:
• Carry out workflow processes in accordance with management directive, customer instructions, SOPs, and specified requirements.
• Establish and maintain strong client relationships with DSV customers (internal and external), suppliers and service providers both locally and overseas.
• Read, interpret, and carry out instructions recorded on documents or within DSV’s systems.
• Communicate (verbal and written) with customers, suppliers, and other team members to obtain information or communicate issues.
• Support the Operations manager with day-to-day activities, and other reasonable tasks and projects as required
• Plan and prioritize shipments from the relevant CW1 workbenches to achieve milestone requirements, designated KPIs and deadlines.
• Ability to problem solve operational issues with a range of stakeholders including but not to limited: airlines, shipping lines, transport providers, co-loaders, and customers.
About you:
•Adopt a customer-first approach, prioritizing customer needs and expectations in all operations. Ensure high levels of customer satisfaction by delivering reliable, timely, and cost-effective freight solutions.
•Consistently achieving best performance, driving operational excellence, and meeting or exceeding KPIs.
•Collaborate with team members to solve problems and achieve common goals. Promote cross-functional teamwork to enhance operational efficiency and customer service.
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Operations Manager