The Junior WMS Super User is responsible for overseeing WMS issues that arise affecting DSV Operations or Client Operations. Responsibilities include but are not limited to troubleshooting, maintaining and supporting the facilities WMS. The Junior WMS Super User will provide solutions to WMS issues, open incidents with cooperate IT for any issues that cannot be resolved locally, set up RF and printers in WMS, and efficiently communicate risks to Management. The Junior WMS Super User will effectively communicate and work with WMS Super User throughout Change Request life cycle which includes performing UAT testing.  In addition to WMS issues, the Junior WMS Super User will be required to investigate and resolve EDI issues from Client or DSV side. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals.

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as the secondary support of the client’s systems solutions for the user community
• Works to identify and resolve system issues on floor pertaining to all functions
• Actively works with Super User to come up with systemic solutions
• Develop and produce regular reports as needed for operations
• Will actively work with corporate IT to resolve issues that cannot be solved locally via detailed incidents
• Review WMS and operational processes to verify transactions are accurately executed
• Deliver improvement proposals on warehouse activity and WMS system
• Actively working to resolve client issues pertaining to WMS and EDI
• Support operation to set up RDT Scanner and Printers in CargoWRITE
• Strong understanding of warehouse functions: Inbound and Outbound
• Effectively communicate issues to Management
• Conduct UAT testing for change requests as needed and suggested by Super User
• Works with Super User to resolve Client or DSV EDI issues
• Works with Super User to create WMS change requests

• Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement
• Minimum of 1 year of job related/relevant experience.
• 1-3 years of experience is preferred.
• Experience dealing with end users, vendors, and clients.
• End to end understanding of the business intelligence and all the components required to run a BI environment.

• Good mathematical skills 

Other Skills 

• Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).
• Customer passion (customer service).
• Personal integrity (behaving with integrity, sensitivity to others).
• People and relationship management skills (e.g., demonstrating teamwork, sensitivity to others).
• Results driven (being dependable, being persistent/overcoming barriers, being productive, being resourceful, demonstrating work ethic, drive to achieve goals, IT compliance, prioritizing, reading, taking Initiative, taking ownership, working autonomously, project management skills).
• Change management skills (e.g., learning agility, adapting to change).
• Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

CORE COMPETENCIES