Job Req Number:  87843
Time Type: Full Time

Do you want to forward your career in one of the world’s largest transport and logistics companies? We have a fantastic opportunity for an experienced and dynamic professional to join our Key Accounts Team as Contract Manager.    

Summary

As a global freight forwarder, DSV provides and manages supply chain solutions for thousands of companies every day. Whether you are a small family-run businesses or large global corporation we focus on keeping your supply chains flowing through operational excellence and sustainable growth. This is at the core of our purpose, vision and mission.

DSV Road is one of the leading road freight operators in Europe with distribution networks in North America and Africa. Annually, we handle more than 30 million shipments and every day more than 20,000 trucks are ready to carry your goods in a fast, efficient, flexible, and environmentally friendly manner.

Role Responsibility:

The Contract Manager plays a critical role in ensuring that the business delivers on the agreed SLAs to the Key Clients within their portfolio.  Monitoring service levels to ensure the business runs efficiently and effectively while minimising risks and maximising value to both DSV and the Key clients.

Performance Management

Monitoring the performance levels of key clients to ensure the business is meeting contractual obligations, including service levels, collection and delivery times, and quality standards.

Collaboration with Other Departments

Working closely with, finance, operations, commercial and legal teams to ensure alignment and support for the Key clients.

Data Analysis and Reporting

Analysing and producing performance data to provide insights and recommendations for continuous improvement.

• Review of non-conformance / root cause analysis
• Ensuring full compliance with the SLA
• Handling and resolving complete issues
• Adhering to the escalation process

Relationship Management

• Building and maintaining strong relationships with the key clients, and internal stakeholders to facilitate delivery of operational excellence.
• Organise and participate in regular business and performance reviews with the customer to ensure customer satisfaction and sustainable business relationship.
• Responsible for review and response of NPS and achieving and maintaining a DSV promotor score. 
• Review Meetings

Operational Review Meeting – Normally to be carried at on a monthly basis

• KPI Review
• Complaint issues and follow up
• HSSEQ review  
• Budgetary / Finance discussion
• Forecast trends
• Continuous improvement activities

Quarterly Business Review – normally to be carried at on a quarterly basis

• KPI Review
• Review of performance
• Budget review
• HSSEQ Performance
• Continuous improvement review 
• Problem resolution
• Budgetary / Finance discussion
• Forecast trends
• Continuous improvement activities
• Market trends
• Review / set objectives

Re-contract and price negotiation

• Present and negotiate price adjustments
• Work with the key stakeholders to re-negotiate and renew existing contracts.

Experience

Industry Knowledge

• Experience in freight forwarding, logistics, and supply chain management.
• Familiarity with customs regulations, shipping documentation, and international trade rules.

Contract Management

• Previous roles in contract management, negotiation
• Experience in reviewing and modifying contracts specific to freight forwarding services.

Stakeholder Engagement

• Experience in collaborating with various stakeholders, including, customers, and internal teams.

Project Management

• Background in managing projects related to logistics and supply chain, ensuring timely delivery and compliance.

Skills

Negotiation Skills

• Strong negotiation skills to achieve favourable terms while maintaining positive relationships with partners and clients.

Analytical Skills

• Ability to analyse complex contract terms, identify risks, and assess financial implications.

Communication Skills

• Excellent verbal and written communication skills to convey contractual terms clearly and effectively.

Attention to Detail

• Strong attention to detail to ensure accuracy in contract terms and compliance with regulations.

Problem-Solving Skills

• Ability to identify issues and develop practical solutions in a timely manner.

Technical Proficiency

• Proficiency in Microsoft Office Suite (Excel, Word, etc.).

Financial Acumen

• Understanding of pricing structures, cost analysis, and financial terms related to freight forwarding services.

Risk Management

• Skills in identifying potential risks and developing strategies to mitigate them within contracts.

Behaviours

Proactive Attitude

• A proactive approach to identifying opportunities for cost savings and efficiency improvements in contracts.

Integrity and Ethics

• Commitment to ethical behaviour and integrity in negotiating and managing contracts.

Team Player

• Ability to work collaboratively with cross-functional teams, including sales, operations, and legal departments.

Adaptability

• Flexibility in adapting to changing market conditions, regulations, and organisational needs.

Customer-Centric Focus

• Strong focus on understanding and meeting the needs of clients and stakeholders.

Resilience

• Ability to handle pressure and resolve conflicts effectively, especially in high-stakes negotiations.

Continuous Learning

• Commitment to staying updated on industry trends, regulations, and best practices in contract management and freight forwarding.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.