Job Req Number:  94125
Time Type: Full Time

Customer Service Administrator

Brief

We are looking for a Customer Service Operative (DSV Road) to work alongside DSV Air & Sea entity. The person we are looking for must be enthusiastic about our business and the freight industry, have a positive outlook and a clear focus on high job quality. You will be the link between Operations and DSV A&S, ensuring high levels of customer interface and operational output. The successful candidate, who will report to the Department Manager, must be; proactive, organised, punctual, engaging and motivated as well as having good attention to detail. 
We are looking for a person who can add extra quality to our already highly skilled team and interested in providing an excellent service.

Purpose of the position

• Act as the single point of contact for DSV Air & Sea and German Control Tower, to handle all queries and orders efficiently and putting the customer’s best interest first, in accordance with the company's service standards.  
• Ensure an excellent customer experience and high-quality service with the goal of achieving maximum customer satisfaction and further growth of the company

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KEY TASKS

• Instructing terminals with container offload information through company system
• Updating and instructing collections and deliveries in accordance with customer booking/s
• Liaise with Operations/Customs and Control Tower to ensure customer commitments are delivered upon.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Ensure that all collection consignments are conforming to correct information.
• Pro-active problem solving with customers and colleagues when issues arise.
• Ensure consignments are updated correctly in order to invoice in an accurate and timely manner.
• Provision of PODs to meet customer requirements where necessary.
• Provide KPI reports both internally and externally where required
• General Day to Day administrative duties.
• Monitor transport orders, both during pickup and after execution (delivery), to ensure successful execution in accordance with contractual agreements.  
• Intervene when orders are at risk of being executed incorrectly and work closely with operational services/transport planning/control tower to find solutions and successful execution of the transport order.  
• Proactive and professional communication with customer/s.  
• Handle complaints and escalations.  

ESSENTIAL SKILLS AND QUALIFICATIONS

• Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous but not necessary as training will be provided
• Customer focused with dedication in your service delivery to meet Customer needs.
• Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Have strong attention to detail, accuracy, and numeracy.
• Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook
• Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.

WHAT WE CAN OFFER YOU

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95 countries.
• Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally.
• Be part of a company that has strong company values, to find out more about DSV - including our values – see link www.dsv.com
• In addition, we can offer access to a selection of employee benefits, such as:
  • Enhanced Annual Leave Entitlement from your start, which increases with length of service.
  • Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
  • Salary Sacrifice Cycle Scheme
  • WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
  • LifeWorks app for access to cashback and discounts on high street and online brands.
  • Life Insurance and which includes access to expert probate support.
  • Eyecare Voucher Scheme

  
Start date: ASAP

Hours:  08:00am–17:00pm, Monday-Friday with a 30 minute lunch break

DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 56,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.