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Operations Analyst

Adm. Support

SUMMARY

 

The Operations Analyst will provide support to the Operations team, in the form of reporting and analysis and helping to create visibility to day-to-day success and opportunities of the site.  The Operations Analyst will be gathering and maintaining data, making recommendations, and helping senior leaders make key business decisions.  This position will work closely with the General Manager and Operations team to support the business.  
 

This position requires attention to detail, analytical abilities, a creative mind to invent solutions to improve quality and internal process related to information sharing, data analysis, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Prepare daily Open Order Report 
  • Perform analytics on Cancel Dates, Order Status and other decision-based factors
  • Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to support driving key business decisions
  • Prepare Daily Dashboard
  • Prepare various labor utilization reports from Time and Attendance System
  • Produce various Inbound container status reports
  • Produce metrics reports for the site
  • Maintain accurate data to produce quality reports
  • Support site in Quality processes and functions
  • Work closely with Management on important issues and projects
  • Review reports and recommend productivity and efficiency improvements
  • Assess and document existing business procedures. Develop recommendations for new methods / procedures, implementation plans, schedules and written reports for management to evaluate.
  • Recognize and adopt best practices in reporting and analysis: data integrity, analysis, validation, and documentation
  • Work closely with business leaders to analyze and document and implement best practice, consistent,
  • Uncover trends and correlations to develop insights that can materially improve our operational decisions

 

OTHER DUTIES

  • Performs other duties as required

 

SUPERVISORY RESPONSIBILITIES

  • N/A

 

MINIMUM REQUIRED QUALIFICATIONS  

 

 Education and/or Experience

  • Bachelor's degree preferred
  • 2 years’ experience in Warehouse or Distribution Operations

Certificates, Licenses, Registrations or Professional Designations

  • N/A

 

SKILLS, KNOWLEDGE AND ABILITIES

 

  • Effective communication skills and professional writing skills.
  • Advanced skill in MS Office primarily Word and PowerPoint and Excel (including Excel pivot tables and formulas).
  • Self-Starter
  • Detail oriented, can produce quality output
  • Willing to work OT

 

Other Skills

 

Accountability

  • Willingness to take personal responsibility for actions and the delivery of results
  • Ability to adhere to standards
  • Internally motivated and works well under pressure

Quality

  • Strong problem solving and decision-making skills
  • Ability to follow proper communication channels to initiate action
  • Ability to effectively manage own time, multi-task, and prioritize for optimal output
  • Continually seeking process improvement and innovation
  • Impeccable attention to detail, passion for processes and systems.

Technical

  • Ability to learn new systems and tools quickly
  • Excellent analytical skills
  • Ability to implement and validate corrective and preventative actions
  • MS Office (Access, Excel, pivot tables) expertise

Communication

  • Excellent verbal and written communication skills, strong interpersonal skills, ability to coordinate and motivate self and others.
  • Willing to ask questions to gain a better understanding of requirements and develop continuous improvement ideas.
  • Comfortable communicating with individuals throughout all levels of the organization.
  • Demonstrated ability to work in a matrix environment.  Must work well across multiple units across the company.

 

Business Understanding

  • Understanding of the company’s business strategy, vision and operations as well as regional working relationships.
  • Ability to gain knowledge and understanding of Client specific strategic objectives

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  The employee also regularly lifts and/or moves objects up to 10 pounds.  Specific vision requirements of this job include close vision and distance vision.

 

WORK ENVIRONMENT

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee rarely is exposed to cold, warm, hot humidity weather conditions, fumes or airborne particles, toxic or caustic chemicals.  The noise level in the work environment is usually low to moderate.

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