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Training Specialist


Job Req Number:  70258
Time Type: Full Time

Role details



Training Specialist

Business Unit code, name and location

United Kingdom




Role profile

Working context

To provide UK sites with CargoWrite/Red Prairie Training at Basic & Plus level.


To assist the Training Manager with Lean Thinking programmes, Day Start Training, Pack Tool and E-Visibility training in addition to any additional administrative duties as required.


To provide Monthly Business reviews across all sites of system activity.






Primary purpose of the role


To provide training to increase knowledge levels of the WMS application across the UK.


To assist the Training Manager with Lean Thinking programmes, Day Start Training courses, Pack Tool, E-Visibility and any other administrative duties as required.


To provide Monthly Business reviews across all sites of system activity.


To work on Projects such as new Client Implementations and Migrations and provide accurate systemic work Instructions.


Go-Live Support for all new Client Implementations.



Key accountability areas



Training – Migrations & New Client Implementations.  To provide UK sites with Basic & Plus training courses as appropriate.  To deliver training modules as directed by Global BCM for all course material.  To evaluate learning incorporating testing to ascertain knowledge levels, analyse aptitude towards learning and nominate individuals for further training to the Training Manager.


Six Sigma - Lean Thinking Training – To assist in Lean Thinking training as required across UK sites.  To understand Lean/Six Sigma processes to further support new processes and procedures for operational users. 


Administration – Liaison across all sites to advise of training courses and results.  Course material preparation, bespoke documentation and any other training documentation as required.  Timely production of training data for inclusion into quarterly stats.


E-Learning – Assisting in the development and inclusion of e-learning tools.


Study – The Training Specialist will need to study to ensure that knowledge levels are to the required standard in conjunction with Global BCM guidelines.  This includes but is not restricted to Key User Training, Engineer Training and Train the Trainer training.  All qualifications achieved will be re-tested on a bi-annual basis.


Identify areas of continuous improvement and make recommendations to the Training Manager.


The above list of accountabilities is not exclusive or exhaustive and is not intended as a list of individual tasks. The role holder will be required to undertake such tasks as may reasonably be expected commensurate with the scope and grading of the role. Role profiles should be regularly reviewed to ensure they are an accurate representation of the role.


General responsibilities


  1. Understand and comply with all relevant Company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice.
  2. Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company.
  3. Act in a professional manner, ensure good working relationships are maintained and promote a good image of the Company at all times
  4. Maintain and comply with all Health, Safety and Environmental standards, to be aware of the Occupational Health & Safety Management System, OHSAS18001 and to appreciate the responsibility you have to adhere to the respective procedures.
  5. Be aware that the Company operates a Quality Assurance system ISO 9001:2008 and adhere to the respective procedures.
  6. Ensure a good standard of housekeeping through observance of relevant Company policies and ensure that work areas are secure and locked when unoccupied.
  7. Where appropriate challenge and determine reasons for presence on site of any unauthorised person.
  8. Attend any development training as required in compliance with the Company’s commitment to the Investors In People standard.


Organisation Structure

Manager(s) job title

Training Manager

Job title(s) of direct reports

Training Specialist

Key working relationships


Site Contract Managers/Line Managers – Day to day operational activity


Global IT – Raising & managing support cases when system related issues cannot be resolved locally.


Local BCM







Person Profile

Specifies the essential (minimal) and desirable qualifications, experience, knowledge and behaviours that are required for successful performance of the role.





Education & Qualifications

Level 3 Basic English

People Management skills

Training experience

WMS Qualifications


Operational / IT role – Experience of Logistics environment

Exposure to WMS Project Life Cycle

Specialist Knowledge & Skills

Red Prairie Knowledge preferred

Ability to analyse operational performance. Working knowledge of WMS systems

Interpersonal & Communication Skills

Competent & confident communicator through clear & concise language both written & verbal.

Positive and approachable

Has delivered training to operators


Flexible “Can Do” attitude to accommodate the changing environments of Projects.

Aptitude toward IT and continued learning.  Adaptable to new WOW and changing operational environments.


An indication as to how long it would take, given the necessary qualifications and experience, for someone to become fully competent after starting in this job?


6-9 months to gain skills required to deliver Basic and Plus level courses.


18 months to become fully competent to Engineer level across all areas.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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