If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

Collections Specialist

Credit & Collection

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Romulus, Hildebrandt Rd 

Division: Air & Sea 
Job Posting Title: Collections Specialist 
Time Type: Full Time

Under the direction of the Collections Team Lead, the Collection Specialist is responsible for the collection of the outstanding accounts receivables for market and national accounts.  This position handles customer service issues by interacting with clients and internal departments to expedite customer payments, resolve customer disputes and ultimately increase cash flow.

Manage collection requirements for multi-million dollar portfolio of accounts.
Communicate with customers via verbal and written communication to ensure the collection of outstanding accounts receivable.
Provide ongoing customer service to account contacts by providing reports, handling special requests and handling data submission of invoices.
Provides statements and invoices to customers as required.
Resolve customer discrepancy claims or nonpayment issues by appropriately raising issues to Billing and Sales Administration.
Process credit card transactions, refunds, adjustments and recommend write offs as needed.
Prepare required documentation for placing accounts with third party agents.
Generate status reports of portfolio aging and payments.
Provide coverage for other Collection Specialists as needed.
Special projects as directed by the Credit & Collection Management.

Supports and exhibits behavior consistent with the Company's culture
Acts with diplomacy as a representative of the Finance Department.
Performs other related duties as required.


Two (2) years of experience in credit and collections.
Must demonstrate ability to use Microsoft applications, specifically Excel (advanced Excel a plus)
Qualified candidates must possess an Associate's Degree or post high school education/training.
Must be professional in appearance and manner.
Ability to handle multiple projects at once.
SAP a strong plus
Required to interact professionally with customers and internal departments at all times.
Ability to work independently and as part of a team.
Strong oral and written communication skills.
Experience working at a large shipping or transportation company a plus.

DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com



Nearest Major Market: Detroit