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Customer Service Specialist, Carrier Sales, Road US

Customer Service

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 90 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: Romulus, MI 

Division: Road US
Job Posting Title: Customer Service Specialist, Carrier Sales, Road US, Carrier Sales, Road US 
Time Type: Full Time

 

SUMMARY

The Customer Service Specialist, Carrier Sales is an integral part of the DSV Road US team’s freight brokerage operations. They assist with the building and development of relationships with carriers and customers by providing exceptional customer service. They ensure that correct information is provided to carriers and clients, while accurately tracking various shipment pick-ups and deliveries to their final delivery destination. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develops carrier relationships in order to effectively support customers.
  • Maintains and grows relationships with carrier accounts.
  • Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
  • Has daily contact with carriers to determine availability while negotiating transportation rates.
  • Provides consistent and exceptional customer service levels to carriers and customers.
  • Researches new carriers within the market, generates leads, and develops new carrier relationships.
  • Makes cold and warm calls to current and potential clients to promote business growth and development.
  • Studies and understands seasonal market trends.
  • Handles dispatch operations with carriers and drivers.
  • Tracks shipment from pickup through delivery so that accurate, up-to-date information can be provided regarding shipments.
  • Performs other duties and projects as assigned.

 

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

  • High School diploma.
  • 1 years’ experience in a logistics, brokerage, or customer service field.

 

SKILLS, KNOWLEDGE AND ABILITIES REQUIRED

Computer Skills

  • Proficient in Microsoft Word, Excel, Access, and PowerPoint
  • Solid analytical experience in Excel required

 

Language Skills

  • English (reading, writing, verbal)

           

 Mathematical Skills

  • Position requires strong mathematical skills for project development

 

Other Skills

  • Strong ability to persuade, motivate, negotiate, and influence others
  • Ability to thrive under deadlines and work in a team environment, while also delivering independent results
  • Excellent communication skills, verbal and written
  • Driven, enthusiastic, and highly motivated
  • Ability to build strong relationships
  • Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
  • High attention to detail and ability to multitask
  • Strong organizational skills
  • Proficiency in using a Windows-based computer
  • Great phone presence and effective interpersonal communication skills

 

PREFERRED QUALIFICATIONS

Education and/or Experience

  • 6 months’ industry experience

 

Computer Skills

  • Experience with Transportation management software a plus

 

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision.

 

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.  The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

 

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

 

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

 

Visit dsv.com and follow us on LinkedInFacebook and Twitter.

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Nearest Major Market: Detroit

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