DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Salt Lake City, 3999 Parkway Blvd 

Division: Air & Sea 
Job Posting Title: Business Development Manager 
Time Type: Full Time

 Position Summary:

The Business Development Manager plays a critical role in advancing customer engagement, digital adoption, and cross-border operations. This role is centered on improving myDSV digital platform usage, conducting key account health checks, and ensuring seamless Canada and Mexico shipment setup and management across all customers. The manager will also support strategic initiatives assigned by the Branch Manager, including new customer onboarding, further digitization efforts and the promotion of new DSV products such as DSV Xpress.

 Key Responsibilities:

 Digital Optimization:

•  Drive and monitor myDSV usage across all assigned customers.
• Track and improve digital booking KPIs, addressing gaps and creating actionable plans.

• Conduct regular customer health checks, ensuring platform functionality, app updates, and resolution of trouble spots.
• Provide internal and external training to improve platform engagement.
• drive EDI, API and EDC projects as necessary to continue strategic development and efficiencies.
• Show immediate improvement in our digitization efforts, measured weekly with our digitization dashboard,

Canada & Mexico Setup & Shipment Management:

• Serve as the point of contact for Canada and Mexico shipping setups, including billing configuration, routing, and document requirements.
• Ensure all customers have appropriate systems, processes, and compliance measures in place for seamless cross-border shipments.

• Collaborate with customs, billing, and operational teams to ensure shipment execution and issue resolution.

Key Account Support:

• Conduct regular reviews of key accounts to ensure satisfaction and alignment with service goals.
• Work with depatment managers and sales managers on process improvement and specialty requests
• Work directly with customers and internal stakeholders to improve service outcomes and operational efficiency.
• Monitor quote requests, ensure timely follow-up, and maximize conversion.

Special Projects & Strategic Initiatives:

• Lead new customer and Shenker onboarding by coordinating internal teams and facilitating smooth implementation.
• Support the launch and market promotion of new DSV products, including DSV Xpress, ensuring customers are informed, trained, and converted where appropriate.
• Collaborate cross-functionally to drive process improvements and product adoption.

 Additional Responsibilities: 

• Prepare performance reports and updates for Branch Manager and stakeholders.
• Partner with sales, operations, and IT to streamline processes and enhance customer experience.
• Represent the branch in internal and external meetings, training, or customer presentations as needed.

For this position, the expected base pay is: $67,000 - $91,500 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.