POSITION SUMMARY  

The Operations Training Assistant coordinates and facilitates training activities at the site in support of DSV’s overall training strategy. Serves as an ongoing educational and training resource to ensure all facility employees receive training needed to effectively complete their jobs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Coordinates the training curriculum for all employees in the facility. 

• Ensures training sessions are properly prepared and executed with established materials within established timelines.  

• Monitors continuous on-the-job training of employees, as needed, by demonstrating proper training with them and guiding the Warehouse Associate Trainers, Team Leads, Supervisors and Managers on effective training methods. 

• Provides training, follow-up coaching and feedback to the Warehouse Associate Trainers, Team Leads, Supervisors and Managers based on individual needs and development opportunities.  

• Works with the Training Manager, Director, and Human Resources to determine training gaps.  

• Responds to requests for and questions about training initiatives in a timely fashion.  

• May conduct or assist with Warehouse Associate and Temporary Associate orientation sessions.  

• Document/track the training for associates. 

OTHER DUTIES  

• Performs other duties as assigned. 

• Work overtime as dictated by business whether mandatory or voluntary. 

SUPERVISORY RESPONSIBILITIES  

• None 

MINIMUM REQUIRED QUALIFICATIONS  

Education and/or Experience 

• High school diploma or GED required, Bachelor’s degree in Education, Communications, Business Administration, Business Management, or related field preferred.  

Certificates, Licenses, Registrations or Professional Designations 

• None 

        Other 

• Must be able to work in unregulated temperatures within the warehouse during the warmer and              colder months can range from mild to moderate. 

SKILLS, KNOWLEDGE AND ABILITIES 

Computer Skills 

• Proficiency with Microsoft Office 

Language Skills 

• English (reading, writing, verbal) 

Mathematical Skills 

• Intermediate level 

Other 

• Working knowledge of field operations and/or training principles. 

• Software skills, including use of Microsoft Office software and web-based applications. 

• Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.  

• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals. 

• Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs. 

• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. 

• Ability to mentor, coach, and act as a knowledge resource to other employees. 

PREFERRED QUALIFICATIONS  

• Previous experience working in a logistics/distribution/relevant environment. 

• Current or prior experience using WMS. 

• Current or prior experience using RF Scanner.  

• Bilingual, Spanish preferred.