Job Req Number:  102681
Time Type: Full Time

Move forward as Customer Service Specialist at DSV in Venlo

If you gain energy from truly helping customers move forward and enjoy working in an environment where digitalisation, collaboration and quality are central, then this is the job for you. You make the difference in the customer experience, every single day.

You get it done

Working in our Customer Service department means working at the heart of our operation. This is where people, systems and logistics processes come together. You ensure that our customers navigate our services smoothly, error-free and with confidence, and you take pride in that: you’re on it.

How you do this? By guiding customers in using our digital solutions, resolving questions quickly and sharply identifying deviations. Thanks to your efforts, orders and shipments run smoothly, and you contribute directly to maintaining our service standards. You achieve this by:

• answering and resolving customer inquiries about shipments, documentation and status updates;
• identifying and resolving deviations to enable continuous improvement;
• administratively processing and monitoring orders and shipments;
• liaising with internal departments and external partners to optimise processes;
• actively contributing to and supporting process improvements and digitalisation.

Your team stands out within DSV by the combination of strong collaboration, open communication and a drive for continuous improvement. You’re never on your own, we do it together.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

The great thing about this department is that no day is the same and that together we always find a solution, says John Rey Duran, Team Leader.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• customer focus, proactivity and strong problem-solving skills;
• interest in digitalisation and process optimisation;
• strong communication skills in Dutch and English;
• proficiency with systems; logistics experience is a plus.

It all counts for this vacancy of customer service specialist in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary tailored to the knowledge and experience you bring;
• 28 vacation days per year and 8% holiday pay;
• a professional yet informal atmosphere where your voice matters;
• access to knowledge and training through our DSV Academy and external courses, allowing you to grow and shape your career path;
• an attractive pension scheme with a partially contribution-free component and a personal contribution of 5%.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Manouk Lips answers all your questions via +31 (0)6 5188 5961 or manouk.lips@dsv.com.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.