Job Req Number:  101900
Time Type: Full Time

Move forward as Manager Centralised Operations Center Land NL at DSV

Are you a true process improver with a passion for customer satisfaction and digitalisation? Then this is your chance to make an impact within an international logistics environment where quality and efficiency go hand in hand.

You get things done

As Manager Centralised Operations Center Land NL, you are nationally responsible for leading and developing the Operations Center Land department. You ensure seamless collaboration between our inbound and outbound service departments so that our customers can always rely on excellent service; digital where possible, personal where needed.

In this role, you serve as the central national point of contact for our inbound and outbound services, ensuring optimal cooperation between various internal, external, and international stakeholders. You play a key role in centralising and professionalising the different import and export processes. You hold final responsibility for providing optimal support to our customers, partners, and consignees; measured, among other things, by our NPS scores. These scores often form the starting point for improvement actions initiated under your leadership across various internal and external areas.

You achieve this through effective leadership, monitoring KPIs and SLAs, optimising processes, and providing reliable reports and management information.

How you do it

You make sure our departments perform at their best and that our partners and consignees are served efficiently. You encourage the use of our digital self-service platform and work towards a uniform, future-proof way of operating. You achieve this by:

• establishing a standardised way of working across both departments, while maintaining the highest levels of customer satisfaction;

• analysing performance and deviations and translating them into strategic decisions for continuous process and service improvement;

• leading, coaching, and developing your teams together with the team leaders;

• monitoring and adjusting SLAs and KPIs, ensuring both internal and external customer satisfaction (NPS), and continuously improving service delivery;

• overseeing productivity and quality;

• acting as an escalation point at management level for complex customer and operational issues;

• driving collaboration and synergy between departments, locations, and international teams.

Your team at DSV stands out for its strong collaboration and shared focus on digitalisation and service improvement. Together, you ensure a smooth and customer-oriented handling of all logistics inquiries.

We are DSV – we keep growing

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there’s virtually no place in the world we can’t reach — whether by air, sea, rail, courier, or road, or through our warehouse solutions.

"The best part of my job? Improving processes with my team every day and seeing the direct impact it has on our customers.” says Floor Blankespoor, Head of Customer Experience & Business Services Benelux Land Transport

In the Netherlands, we operate from over 25 locations with more than 3,000 colleagues. Together, we embrace the challenges of a fast-changing environment. We make quick decisions at every level and combine ambition with teamwork. That’s how we move forward and make a difference together.

What you bring

• a completed bachelor’s degree or equivalent experience;

• at least 5 years of leadership experience;

• experience in process optimisation and change management;

• digitalisation and customer satisfaction are part of your DNA;

• excellent prioritisation, coordination, and time management skills, combined with flexibility;

• strong people management skills;

• excellent command of both Dutch and English, spoken and written.

All of this matters for the role of Manager Centralised Operations Center Land NL. Most importantly, we want you to feel at home with us — especially if you like to take initiative, show courage, and want to grow along with DSV.

What we offer

Working at DSV means working for one of the top players in the logistics market. DSV is entrepreneurial, competitive, and always looking to grow — as an organisation and with its people. Besides a challenging role in an international environment, we offer:

• a salary aligned with your knowledge and experience;

• 28 vacation days, 8% holiday allowance, and a 5% bonus based on full-time employment;

• an attractive pension plan, partly non-contributory, with only 5% personal contribution;

• access to knowledge and training through our DSV Academy, helping you grow and shape your career path.

Move forward

Send us your CV and motivation or leave your details, and we’ll get in touch with you.
Do you have any questions about this position?
Our Corporate Recruiter Manouk Lips will be happy to answer them via +31 (0)6 5188 5961 or manouk.lips@dsv.com.

We only contact candidates via official company addresses (e.g. @dsv.com or @nl.dsv.com) and will never reach out via personal email services such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.